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Agenda Sessions

The Kaiser Approach To Managing Behavioral Health Care

Breakout Session - Jackson – Thursday, June 15, 2023 - 10:45 am CT
With the growing demand for behavioral health care, Kaiser is innovating across the full spectrum of mental health and addiction care resources to connect adults, teenagers, and children to the right services. By offering complete support in one holistic ecosystem,… Read More

One Year Later: Where We Are With 988

Breakout Session - Canal – Thursday, June 15, 2023 - 10:45 am CT
1.25 Course Hours Almost a year into implementing the 988 National Suicide & Crisis Lifeline—the three-digit number to make help more accessible for people in crisis—states and provider organizations have used new federal resources to upgrade technology, hire staff, and… Read More

From Paper To Action – How To Successfully Implement Your Strategic Plan

Core Session - Camp – Wednesday, June 14, 2023 - 04:00 pm CT
1.5 Course Hours Many organizations go through the strategic planning process, but only some succeed with implementation and achieving desired results. How to succeed with strategy implementation and overcome the impediments to success starts with goal setting, building the plan,… Read More

Too Small To Survive – How Do I Find An Acquisition Or Affiliation Partner?

The Mergers, Acquisitions, & Affiliations Summit - St. James Ballroom – Wednesday, June 14, 2023 - 04:00 pm CT
1.5 Course Hours In these turbulent times, provider organizations must begin exploring potential solutions before their situation is dire. Affiliations allow organizations to tap into more support and operate efficiently while conducting business as usual. Then, when affiliations are successful,… Read More

Reflections: The State Of Health & Human Service Organizations After A Merger – What They’ve Learned & Where They’re Headed

The Mergers, Acquisitions, & Affiliations Summit - St. James Ballroom – Wednesday, June 14, 2023 - 02:15 pm CT
1.25 Course Hours The right merger can lead to two organizations earning more revenue while reducing expenses. This win-win synergy often has a compounding effect that can lead to organizational transformation while profoundly impacting the lives of the people served.… Read More

Build Or Merge? How To Expand Your Service Line Portfolio Or Merge To Get It

The Mergers, Acquisitions, & Affiliations Summit - St. James Ballroom – Wednesday, June 14, 2023 - 11:30 am CT
1.25 Course Hours Organically building your service line portfolio can take years and require resources you may not have. A merger can lead to organizational sustainability while retaining independence and mission integrity. A merger can also offer opportunities to become… Read More

The Due Diligence Process For Mergers, Acquisitions & Affiliations – How To Navigate The Hurdles To Success Without Undue Exposure

The Mergers, Acquisitions, & Affiliations Summit - St. James Ballroom – Wednesday, June 14, 2023 - 10:00 am CT
1.25 Course Hours There is no playbook for mergers, acquisitions, or affiliations―every engagement is unique and has its challenges and opportunities. However, that doesn’t mean you can’t develop your approach to drive your decision-making process. This session will explore the… Read More

Creating The Future-Minded Strategy

Keynote - St. James Ballroom – Thursday, June 15, 2023 - 03:45 pm CT
1 Course Hour Planning for growth and creating an individualized customer experience need to go hand-in-hand. Provider organizations who can wrap their hands around these strategic initiatives, while remaining flexible to the market forces, will seize competitive advantages. Join Monica… Read More

Raffle Prize Drawing

Networking - St. Charles – Thursday, June 15, 2023 - 03:15 pm CT
Held in the exhibit hall – join us to see if you’ve won any of the great prizes provided by our generous exhibitors! Read More

Executive Networking Reception

Networking - St. Charles – Wednesday, June 14, 2023 - 05:30 pm CT
Sponsored By: End your day by unwinding with peers, colleagues, thought leaders and vendors. Join us in the exhibit hall and enjoy a cocktail and hors d’oeurvres! Read More

Post Lunch Pick Me Up

Networking – Thursday, June 15, 2023 - 01:00 pm CT
Sponsored By: Need an after lunch break? Join us in the exhibit hall for a “Jazz Fest” featuring spiced pecans, cafe au lait bread pudding, chocolate covered strawberries and other local favorites! A special thank you to our sponsor, Evernorth. Read More

Best Practices In Working With Payers For Children With Complex Needs

The Children’s Services Executive Summit - St. James Ballroom – Thursday, June 15, 2023 - 09:15 am CT
1.25 Course Hours The challenges of working with a population as vulnerable as children and youth with complex needs create the necessity for payers and providers to work together to improve processes. This session will discuss how one payer created… Read More

Using Content Marketing To Build Your Brand & Drive Referrals

Core Session - Camp – Thursday, June 15, 2023 - 01:30 pm CT
1.5 Course Hours Regarding branding, social media, and messaging strategies, executive teams are polishing their marketing plans to reach consumers. Most consumers research provider organizations online before deciding where, when, and how they receive treatment and services. To get on… Read More

Creating A Value-Based Center Of Excellence Proposal For Health Plans

Core Session - Fulton – Wednesday, June 14, 2023 - 11:30 am CT
1.25 Course Hours In provider organizations, executive teams seek to remain competitive by positioning themselves as partners with health plans. One strategy involves becoming a center of excellence in serving a particular consumer population or need, but to do so… Read More

Integrating Digital Tools Into Service Delivery

Core Session - Fulton – Thursday, June 15, 2023 - 09:15 am CT
1.25 Course Hours Digital transformation and the integration of technological tools into service delivery are reshaping the health and human services field. To remain competitive, executive leaders are contemplating where to invest in technology that can provide a digital front… Read More

Planning A Digital Consumer Experience

Core Session - Fulton – Wednesday, June 14, 2023 - 02:15 pm CT
1.25 Course Hours Consumer’s satisfaction with their health care experiences is linked to continuity of care and positive outcomes. To improve consumer engagement and satisfaction, executive leaders seek digital solutions that create customized experiences. Providers are tasked with delivering convenient… Read More

Post Lunch Pick Me Up

Networking - St. Charles – Wednesday, June 14, 2023 - 01:45 pm CT
Sponsored By: Don’t miss “Oktober Fest” after lunch in the exhibit hall for Bavarian pretzel bites, seasonal beer cheese, grain mustard, bratwurst bites and more, brought to you by Evernorth! Read More

Making Tough Decisions: When & How To Close Or Change Services

Core Session - Fulton – Thursday, June 15, 2023 - 01:30 pm CT
1.5 Course Hours Decision-making on keeping or discontinuing existing service lines is fraught with complexity. This is especially true in a health and human services market undergoing considerable changes, with new consumer expectations, provider needs, and payer requirements. As a… Read More

Successful Models For Serving Children With Complex Needs

The Children’s Services Executive Summit - St. James Ballroom – Thursday, June 15, 2023 - 01:30 pm CT
1.5 Course Hours Complex care in children’s health is a growing clinical focus and expertise area. This population is generally defined as a person, from birth to adulthood, with physical, behavioral, and social care needs. Given the complexity and scope… Read More

Breakfast & Registration

Networking - St. Charles – Wednesday, June 14, 2023 - 07:30 am CT
If you haven’t registered yet, check in with us at the registration desk and then enjoy breakfast in the exhibit hall! Read More

Exhibit Hall Grand Opening

Networking - St. Charles – Tuesday, June 13, 2023 - 05:00 pm CT
Sponsored By: Join us for an unveiling of all of our great exhibitors during this cocktail reception with hor d’oeuvres! Read More

Registration & Breakfast

Registration - Foyer – Tuesday, June 13, 2023 - 08:00 am CT
Grab your badge, a light breakfast and coffee, and get registered for the week ahead! Read More

Kaiser’s Human Centered Approach To Strategic Care Innovation

Keynote - St. James Ballroom – Wednesday, June 14, 2023 - 08:30 am CT
Clinical innovation requires a fresh perspective and a deeper understanding of people to design meaningful health care solutions. At Kaiser Permanente, a human-centered approach to care transformation is helping their system strategically innovate and evolve to meet the demands of… Read More