Institute Agenda


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Day One Tuesday June 6
Day Two Wednesday June 7
7:30 am - 8:30 am

Registration & Executive Networking Breakfast In The Institute Exhibit Hall

Networking

Check-in at the registration desk to get your name badge and program materials, then join us in the exhibit hall for breakfast. Take some time to meet your follow attendees, talk to our sponsors, and prepare for the day ahead.


8:30 am - 9:00 am

Welcome & Announcement of The 2017 OPEN MINDS Innovation Survey Results

Opening Remarks

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

 

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9:00 am - 10:00 am

Humana’s Digital Transformation: Redefining The Consumer Health Care Experience

Keynote Address

Jeff Reid

Executive Vice President, Digital Center Of Excellence, Humana

Jeff Reid, Enterprise Vice President of the Digital Center of Excellence, is an executive leader in the continued evolution of digital at Humana, including the web, mobile, and social platforms. Jeff is responsible for developing and executing Humana’s digital strategy by focusing on creating simple, connected and personalized digital experiences that empower our members to achieve their best health.

Before joining the Digital Center of Excellence in July 2014, Jeff was Vice President of Digital Marketing, Strategy and Channels for TIAA-CREF Financial Services, where he led enterprise digital efforts and achieved the highest channel customer satisfaction in firm history. Jeff also previously served as an executive at The Hartford. He held several roles related to digital, including management of the flagship website TheHartford.com, alongside mobile channels, and the employee intranet site iConnect. Prior to that, Jeff served 16 years at UPS, where he was responsible for managing UPS’s Global Digital Channel, including 104 country websites translated into 32 different languages. He defined UPS’s online channel strategy, execution and measurement.

Jeff holds a Master’s Degree in Business Administration from the Moore School of Business at the University of South Carolina. His expertise stems from over 21 years of digital marketing and channel experience in several diverse industries including healthcare, financial, and business services. He loves being a husband, a father to two, and taking care of his West Highland White Terrier, Cooper.

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10:15 am - 11:30 am

Thought Leader Discussion Session With Jeff Reid

Breakout Session

Join us for a follow-up session with our keynote speaker, Jeff Reid. This session provides an opportunity for further discussion and questions after the keynote presentation.

Jeff Reid

Executive Vice President, Digital Center Of Excellence, Humana

Jeff Reid, Enterprise Vice President of the Digital Center of Excellence, is an executive leader in the continued evolution of digital at Humana, including the web, mobile, and social platforms. Jeff is responsible for developing and executing Humana’s digital strategy by focusing on creating simple, connected and personalized digital experiences that empower our members to achieve their best health.

Before joining the Digital Center of Excellence in July 2014, Jeff was Vice President of Digital Marketing, Strategy and Channels for TIAA-CREF Financial Services, where he led enterprise digital efforts and achieved the highest channel customer satisfaction in firm history. Jeff also previously served as an executive at The Hartford. He held several roles related to digital, including management of the flagship website TheHartford.com, alongside mobile channels, and the employee intranet site iConnect. Prior to that, Jeff served 16 years at UPS, where he was responsible for managing UPS’s Global Digital Channel, including 104 country websites translated into 32 different languages. He defined UPS’s online channel strategy, execution and measurement.

Jeff holds a Master’s Degree in Business Administration from the Moore School of Business at the University of South Carolina. His expertise stems from over 21 years of digital marketing and channel experience in several diverse industries including healthcare, financial, and business services. He loves being a husband, a father to two, and taking care of his West Highland White Terrier, Cooper.

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Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

 

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From Strategy To Action: How To Create & Implement A Great Strategy For Success

Breakout Session

In a turbulent market, the question that is top of mind for health and human service executives is - will we be here next year? The question of sustainability is where strategy comes in. Every organization needs three strategies - the 'now' strategy, the 'future sustainability' strategy, and the plan to get from one to the other. But, the best laid plans do not assure success. A great strategy needs a detailed implementation plan and management framework to assure its implementation. In this information-packed session, you will learn the field-tested, best practice models from the team at OPEN MINDS. In this session, we will discuss:

  • An overview of our 'best practice' strategic planning process
  • Implementation planning for taking plan to action - developing an accountable implementation process
  • Managing strategy implementation - and change - for success

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

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Joe Dan Beavers, CPA, MHA

President/CEO, LifeSkills, Inc.

More information coming soon!

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Connecting the Dots From Data to Value

Knowledge Partner

Sponsored by Core Solutions

Data environments throughout the healthcare landscape are growing exponentially, evolving even before effective data collection strategies can be put in place. With new regulations and requirements mandated every year, healthcare organizations are challenged with developing data collection and evaluation processes that can be standardized not only across departments, but entire organizations. However, in this ever-changing healthcare climate, it is simply not enough for organizations to collect data for the sake of collecting data. In an industry that demands higher quality of care, improved outcomes and lower costs, knowledge sharing is truly the most powerful asset that we can use to bridge the gap between the data we collect and the value that it holds to those who can learn and benefit from it.

During this session, attendees will:

  • Learn the importance of embracing innovation and technology as they pertain to the use of data collection and knowledge sharing.
  • Gain an understanding of the “Internet of Things” (IoT) and its role in collecting and deciphering automated data.
  • Review several clinical tools that can be used to build and demonstrate data value.
  • Develop an understanding of what it means to communicate with data and the importance of data visualization in storytelling.

Ravi Ganesan

President & CEO, Core Solutions, Inc.

When Ravi Ganesan started Core Solutions nearly a decade ago, he began the venture as a developer of custom solutions for select organizations in behavioral health and human services. Since then, he has used his passion for entrepreneurship and a rich background in consulting and software development to grow the company into a premier provider for clients of all types and sizes across the country.
Prior to founding the company, Ravi was a systems architect and software developer with Management Concepts, Inc., an IT consulting firm. Before this, Ravi launched his career in the Greater Philadelphia region at New York Life, the nation’s oldest and largest mutual life insurance company. While there, he established a technical assistance program initially developed to help insurance agents integrate technology into their businesses, which evolved to include business consulting, marketing and related support activities.
Ravi received his M.B.A. from St. Joseph’s University in Philadelphia.

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Ken Carr

Senior Associate, OPEN MINDS

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

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11:45 am - 1:00 pm

Readmission Prevention Programs: Service Innovation In A Managed Care Environment

Breakout Session

Readmission is top-of-mind for both health plan executives and hospital executives. Why? Because high readmission rates are a symptom of poor quality care - and they are expensive. Readmission rates are higher among consumers with multiple chronic conditions and consumers who need social supports. This is why readmission prevention programs present a market opportunity for innovative organizations.   This session focuses on the current state of readmission rates in the U.S. and the innovations that are addressing this problem. Attendees will learn about:

  • Trends in hospital readmission rates
  • The range of approaches for health plans and hospitals to address readmissions
  • Examples of innovative readmission prevention programs

Jim Gargiulo

Senior Associate, OPEN MINDS

Jim Gargiulo has more than 35 years of experience in the health and human services field. Mr. Gargiulo brings a strong background in information technology to OEPN MINDS customers. He has extensive background as both a developer of technology and an end user.

Prior to joining OPEN MINDS, Mr. Gargiulo was an Executive Vice President at Netsmart Technologies Corporation, the largest provider of technology in the health and human services and integrated care space. In that role, he was responsible for the alignment of Netsmart solutions with its more than 1,500 client organizations. In this role he created, managed, and led a team of 50 associates across the country, helped integrate account teams from acquired companies, and represented the company as an industry expert on clinical workflow, revenue management, implementation strategy, medication management, and meaningful use.

Mr. Gargiulo joined Netsmart at its earliest stages of growth and held various positions during his more than 30 year tenure with the company. These positions included leadership roles in project management, solution consulting, product management, and business development. He was on the team that helped define company’s first EMR solutions and lead some of the company’s largest public sector implementations of the EMR solution – including onboarding of 35 different state agencies with the Netsmart. He also represented Netsmart in its early data standards initiatives with National Institute of Mental Health (NIMH), and led its Y2k conversion efforts. During his tenure with Netsmart, the company grew by more than 3,000% over 15 years.

Before working with Netsmart, Mr. Gargiulo was the Mental Health & MIS Director for the Delaware County Government. In this role, he deployed contract management and billing systems for the 50+ private non-profit agencies under contract with the County Department of Human Services. He has also held previous positions with the Veterans Administration and Resources for Human Development, conducting research on brain injury and the incidence and prevalence of mental illness in Pennsylvania. Mr. Gargiulo started his career as a residential counselor for children and adolescents with special needs at Elwyn.

As an involved community member, Mr. Gargiulo has participated in a number of industry governing boards. He served as an Executive Board Member for the Software and Technology Vendor Association (SATVA) and as a member of the Substance Abuse and Mental Health Services Administration’s (SAMHSA) 2000 Data Standards Decision Support Committee.

Mr. Gargiulo received his Bachelor of Arts degree in psychology from the University of Pennsylvania and his Master of Science in research and evaluation from Drexel University (formerly the Hahnemann Medical College).

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New Directions Knowledge Partner Session

Knowledge Partner

Sponsored by New Directions

Timothy Snyder, Jr.

Vice President, Marketing, OPEN MINDS

Tim Snyder, Vice President of Marketing and Senior Associate, has been a member of the OPEN MINDS team since 2008. With an extensive background in promotional marketing, business development, strategic planning, and website development, he brings a wide variety of expertise to the OPEN MINDS team. In addition to developing and overseeing all marketing, public relations, and sales strategies for OPEN MINDS’ award-winning information services department, Mr. Snyder serves as a senior associate for the consulting practice—leading both strategic marketing and website development projects.

Previously, Mr. Snyder served as OPEN MINDS’ Marketing & Sales Manager. He has also lead initiatives in business development and product development. Prior to joining OPEN MINDS, Mr. Snyder worked as an independent marketing consultant for multiple organizations—specializing in online marketing strategy, campaign design and execution, event promotion, and social media integration. He has also worked as a webmaster and graphic designer for various organizations in the health and human service field—specializing in social media marketing and search engine optimization.

Mr. Snyder is a 2008 graduate of the AACSB Internationally accredited John L. Grove College of Business at Shippensburg University of Pennsylvania, where he earned a Bachelor’s Degree in Business Marketing and Management Leadership.

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ACOs & Chronic Care Management: Opportunities For Behavioral Health Organizations In Population Health Management

Breakout Session

ACOs are providing health services for more and more of the population. There are now 689 ACOs covering almost 11% of the U.S. population. The majority of ACOs are owned by hospital systems. This poses a strategic challenge for specialty provider organizations, like those providing mental health and addiction treatment services. Will the hospital systems decide to 'build' or 'acquire' their own service delivery capacity or will they contract with existing organizations? In this session, our faculty will discuss:

  • The ACO landscape
  • Opportunities for serving the high-needs consumers in the ACO environment
  • Examples of specialty services in ACOs

Steve Ramsland, Ed.D.

Senior Associate, OPEN MINDS

Steven Ramsland, Ed.D. has more than 25 years of experience in the development and delivery of health and human service programs. He has held senior leadership positions in the development of several innovative service systems including Medicare Shared Savings Program ACOs, a primary care provider network, several national managed behavioral health initiatives, and innovative community programming.

Dr. Ramsland recently served as chief executive officer at Redwood Community Health, a network of 17 community health centers, with over 40 sites in northern California. The organization provides primary care, behavioral health and oral health to over 240,000 patients each year. While at Redwood he managed the implementation of an ACO, a capitated Medicaid managed care contract, and a pay-for-performance quality improvement program.

Prior to this, he was the executive director of Buckelew Programs, a leading provider of community-based, recovery-oriented behavioral health programs in Northern California. The organization provides supported housing and employment, and recovery supports, as well as two social enterprise businesses.

Dr. Ramsland was previously vice president and practice leader for United Behavioral Health’s Public Sector Practice (now Optum).   In that role, he analyzed opportunities and implemented strategies to expand public sector business – and collaborated with executive leadership at United to design and build organizational capabilities in public sector behavioral health, disease management, and consumer-directed care to support revenue growth.

In addition to his work with Optum, Dr. Ramsland also served as the chief development officer and Public Sector President for Comprehensive Behavioral Care, and as vice president, Government Programs, for ValueOptions. He has worked with government policy leaders throughout the nation to develop new, recovery-oriented approaches to delivering behavioral health and integrated medical services. He was also the Chief Executive Officer of a community mental health center, SERV Behavioral Health in New Jersey.

Dr. Ramsland earned a Doctoral Degree in Psychology from Rutgers University, a Master’s Degree in Psychology from Duquesne University, and a Bachelor’s Degree in Psychology and English from Trinity College.

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Rebecca Plonsky, LICSW

Vice President of Integrated Behavioral Health , Prospect CharterCARE, LLC

Bio coming soon!

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1:00 pm - 2:30 pm

Lunch On Your Own

Networking

The institute hotel is located in the heart of the French Quarter, steps away from world class restaurants and local favorites. Stop by the registration desk for a list of the OPEN MINDS team's favorite restaurants.


1:00 pm - 2:15 pm

Invitation-Only Lunch

Networking

Sponsored by XtraGlobex, Inc.


2:30 pm - 3:45 pm

Increasing Consumer Engagement To Improve Consumer Outcomes: Successful Models To Measure & Enhance Consumer Engagement

Breakout Session

In improving value-based care, the consumer is an integral part of the equation. Active consumers have better treatment outcomes and lower health care costs. The question - how do you keep consumers, particularly those with chronic, complex conditions, engaged? For many health plans and organizations engaged in population health management, consumer engagement is focused on providing those tools that facilitate consumer access, communication, and decisionmaking. At the service delivery level, the focus in on how to develop a service experience that meets the consumers’ needs and engages them as an active participant in managing their care. In this session, we will explore:

  • How we define consumer engagement - and its link to outcomes
  • An overview of current and emerging consumer engagement strategies
  • Examples of innovative consumer engagement programs

Ken Carr

Senior Associate, OPEN MINDS

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

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Knowledge Partner Session 3

Knowledge Partner

Sponsored by Otsuka Frameworks

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

 

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Finding New Opportunities With Health Plans: How To Market To Managed Care

Breakout Session

Almost 76% of consumers in the U.S. get their health care services through some type of managed care organization - and that number is increasing. So the strategic questions for every health care provider organization executive are how to secure and optimize service agreements with health plans; how to move those agreements from fees to gainsharing; how to optimize the geographic footprint and utilization of those agreements. In this session, the focus is on how to do just that - How to develop and negotiate an innovative service contract with health plans, and how to assure its success. The session also features the perspective of health plan executives who are making those decisions.

Steve Ramsland, Ed.D.

Senior Associate, OPEN MINDS

Steven Ramsland, Ed.D. has more than 25 years of experience in the development and delivery of health and human service programs. He has held senior leadership positions in the development of several innovative service systems including Medicare Shared Savings Program ACOs, a primary care provider network, several national managed behavioral health initiatives, and innovative community programming.

Dr. Ramsland recently served as chief executive officer at Redwood Community Health, a network of 17 community health centers, with over 40 sites in northern California. The organization provides primary care, behavioral health and oral health to over 240,000 patients each year. While at Redwood he managed the implementation of an ACO, a capitated Medicaid managed care contract, and a pay-for-performance quality improvement program.

Prior to this, he was the executive director of Buckelew Programs, a leading provider of community-based, recovery-oriented behavioral health programs in Northern California. The organization provides supported housing and employment, and recovery supports, as well as two social enterprise businesses.

Dr. Ramsland was previously vice president and practice leader for United Behavioral Health’s Public Sector Practice (now Optum).   In that role, he analyzed opportunities and implemented strategies to expand public sector business – and collaborated with executive leadership at United to design and build organizational capabilities in public sector behavioral health, disease management, and consumer-directed care to support revenue growth.

In addition to his work with Optum, Dr. Ramsland also served as the chief development officer and Public Sector President for Comprehensive Behavioral Care, and as vice president, Government Programs, for ValueOptions. He has worked with government policy leaders throughout the nation to develop new, recovery-oriented approaches to delivering behavioral health and integrated medical services. He was also the Chief Executive Officer of a community mental health center, SERV Behavioral Health in New Jersey.

Dr. Ramsland earned a Doctoral Degree in Psychology from Rutgers University, a Master’s Degree in Psychology from Duquesne University, and a Bachelor’s Degree in Psychology and English from Trinity College.

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Matthew O. Hurford, M.D.

Chief Medical Officer, Community Care Behavioral Health Organization

Matthew O. Hurford, M.D. is the Chief Medical Officer (CMO) of Community Care Behavioral Health Organization, a subsidiary of the UPMC Insurance Services Division, and one of the country’s largest not-for-profit behavioral health managed care organization. Headquartered in Pittsburgh, Community Care serves over 900,000 Medicaid beneficiaries across Pennsylvania by facilitating the ongoing evolution of the behavioral health system toward one that embraces the journey of healing, transformation, and empowerment.

As CMO of Community Care, Dr. Hurford is responsible for the clinical and quality operations of Community Care through oversight of the departments of Clinical Management, Psychiatry, Psychology, Quality Management, and Pharmacy. He also provides executive leadership for new business opportunities and program development in areas including physical health/behavioral health integration and innovative healthcare payment models.

Prior to joining Community Care, Dr. Hurford served as the Chief Medical Officer of the City of Philadelphia’s Department of Behavioral Health and Intellectual Disability Services (DBHIDS) and Community Behavioral Health (CBH), a not-for-profit behavioral health managed care organization.

Dr. Hurford graduated from Swarthmore College and received his medical degree from Temple University School of Medicine where he was elected into the Alpha Omega Alpha National Honor Medical Society. Following graduation, Dr. Hurford completed his internship and residency in psychiatry at The Hospital of the University of Pennsylvania where he was named Chief Resident. He is currently a Clinical Associate at the University of Pennsylvania Department of Psychiatry's Center for Mental Health Policy and Services Research. His research interests focus on the interface of physical and mental illness as well as the implementation of evidence-based practices.

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Alyssa L. Rose, JD/MSW

Director, Network Strategy, Beacon Health Options

Bio coming soon!

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4:15 pm - 5:15 pm

What Do Payers Want? A Town Hall Discussion On The Innovative Proposals Payers Are Looking For From Provider Partners

Town Hall Discussion

The key to good health plan/provider partnerships is having a solid understanding of the problems that health plan executives are trying to solve - and developing a high-value solution to that problem. In this session, we'll get a first-hand view of what health plan executives are looking for. OPEN MINDS Senior Associate Joseph Naughton-Travers will sit down with executive representatives from a select group of health plans to discuss

  • What payers need and expect from provider organizations in our current market
  • The challenges of developing new payer/provider partnership models
  • The future of innovation in health care

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

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Monica Collins

Sr. Director, System Transformation, Magellan Behavioral Health of Pennsylvania

Monica Collins is the Sr. Director, System Transformation for Magellan Behavioral Health of Pennsylvania where she is responsible for leading the strategy and planning efforts in system transformation.  Her responsibilities include engaging providers, state agencies and stakeholders in a collaborative approach to develop a high value service delivery system.  She brings more than 20 years of behavioral healthcare experience to this role both from a provider and then a payer perspective.  Monica earned her Masters of Arts in Counseling Psychology from Indiana University of Pennsylvania and her Masters of Business Administration from Southern New Hampshire University. Unique qualifications include certification in Primary and Behavioral Healthcare Integration.

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Mark A. Refowitz

Director, County of Orange Health Care Agency & Board Chairman , Cal Optima

Mark Refowitz was appointed to the CalOptima Board of Directors in February 2012, elected Chairman in May of that year and continues to serve in this critical capacity today. The county-organized healthcare system has grown in membership from 375,000 to more than 770,000 low-income children, adults, seniors and persons with disabilities since his appointment. The plan’s annual budget has more than doubled from $1.6 billion to over $3.6 billion in the same period. Under his leadership, the National Committee for Quality Assurance has rated CalOptima as its top Medicaid health plan in California for the past two years. Mark has been an actively engaged member of the Board’s Audit and Finance and Quality Assurance committees.

He serves on the Health Care Committee and the Healthy Counties Advisory Board of the National Association of Counties (NACo), assignments that require annual appointments by the California State Association of Counties. He is a member of the Board of Directors of the National Association of County Behavioral Health and Disability Directors, a NACo affiliate. Mark has served as the President of the California Mental Health Directors Association and as a member of their governing board for more than a decade. His background also includes a variety of roles on the boards of non-profit organizations.

He has further demonstrated his commitment to boardroom excellence as a National Association of Corporate Director’s Governance Fellow, having completed that organization’s comprehensive program of study for directors and corporate governance professionals. Mark further enhances these skillsets through ongoing engagement with the director community and access to leading practices.

Mark was appointed Director of the County of Orange Health Care Agency (HCA) in 2012, a department with approximately 2,700 full-time employees and an annual budget in excess of $620 million. HCA’s organizational structure includes five major service areas: Correctional Health Services, Public Health Services, Behavioral Health Services, Regulatory/Medical Health Services and Administrative Services. The organization has more than 120 funding sources in addition to a wide array of regulatory and direct service mandates. His appointment marks the pinnacle of a professional history with more than 30 years of top management experience in public sector healthcare and social services, including experience in state and county government as well as private managed care.

This experience includes the positions of Senior Vice President of Development with For Health, Inc. in Costa Mesa, California; Chief Clinical Officer with the Community Care Behavioral Health Organization in Pittsburgh, Pennsylvania; and Assistant Commissioner for Managed Care with the Massachusetts Department of Mental Health in Boston, Massachusetts.

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5:15 pm - 6:30 pm

Networking Reception In The Institute Exhibit Hall

Networking


7:30 am - 8:30 am

Executive Networking Breakfast In The Institute Exhibit Hall

Networking


8:30 am - 9:30 am

Keys To Success With Integrated Care Models For Consumers With Complex Behavioral Disorders

Keynote Address

There is a lot of discussion about the service coordination and care delivery models that work best for consumers with complex behavioral disorders - but there are very few working models with great performance data. In our keynote session, Dr. Ian Shaffer, Vice President & Executive Medical Director, Behavioral Health at Healthfirst, will share his experience in designing, developing, and managing a successful integrated care model within their health plan. Healthfirst is a non-profit, provider-sponsored health insurance company that serves more than 1.2 million members with all types of health coverage in downstate New York. In the programs developed by Dr. Shaffer, Healthfirst is now serving thousands of consumers with complex behavioral health conditions. In this presentation, he will share their model, their performance, and the challenges and opportunities in serving consumers with complex needs.

Ian A. Shaffer, M.D., MMM, CPE

Vice President & Executive Medical Director, Behavioral Health, Healthfirst

Ian Shaffer, MD, MMM, CPE is Vice President and Executive Medical Director, Behavioral Health for Healthfirst responsible for behavioral health program management.  Prior to this he was Vice President Behavioral Health Program Design and Research for Health Net Federal Services responsible for behavioral health program design and research with a specific focus on the military and veteran populations and their families.  Previously at Health Net, Inc. Shaffer was MHN’s Chief Medical Officer, responsible for setting the company’s clinical policies and guidelines and ensuring clinical excellence. Dr. Shaffer oversaw MHN’s quality improvement and disease management units, and was accountable for the coordination and quality assurance of clinical care.

In addition, Dr. Shaffer has overseen quality and outcomes monitoring for the Military & Family Life Consultant Program services and collaborated with his Health Net Federal Services colleagues to ensure optimal care and service delivery for TRICARE beneficiaries.

Prior to joining MHN in 2003, Dr. Shaffer served as executive vice president and chief medical officer of a national managed behavioral health organization, working closely with several Fortune 100 companies. He three times served as chairman of the Association for Behavioral Health and Wellness (ABHW) (formerly the American Managed Behavioral Healthcare Association – AMBHA), and he has also served on several federal government committees, including a three-year term on the National Advisory Committee for the Center for Mental Health Services arm of SAMHSA. He remains involved in national behavioral health policy issues, including parity and autism.

As the President of Behavioral Health Management Solutions, LLC Dr. Shaffer has provided consultation to a variety of start up and ongoing behavioral health programs that have been redesigning to meet the changing needs of health care delivery and reimbursement.

Dr. Shaffer, a Life Fellow of the American Psychiatric Association, is a psychiatrist board-certified in psychiatry and addiction medicine, and has received fellowship training in child psychiatry. He received his medical degree from the University of Manitoba and psychiatry and child psychiatry training at the University of Southern California. Dr. Shaffer, a Certified Physician Executive also holds a Master’s degree in Medical Management from Tulane University.

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9:45 am - 11:00 am

The Inside Perspective On Specialty Medical Homes & Health Homes: Learning From The Experience Of Provider Executives

Breakout Session

Provider organizations are an essential key to making the health home concept work in any state. Yet successfully navigating this new system can be a challenge for even the most advanced provider – the process of developing a health home requires organizations to add a variety of new processes, track new metrics, and manage new populations in ways that most haven't before. During this exciting session, OPEN MINDS health home expert, Athena Mandros will discuss the challenges and opportunities of operating a health home with provider organizations that have been there – from staffing and reimbursement, to treatment models and care coordination.

Athena Mandros

Market Intelligence Manager, OPEN MINDS

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Tom Sebastian, MS, MPA

President & CEO, Compass Health

Tom Sebastian is the President and CEO of Compass Health, a behavioral health organization in Washington State serving over 20,000 clients each year, and has been with the organization since 1987. He is also Co-CEO of Behavioral Health Northwest, providing health plan and behavioral health services statewide in Washington State. Tom holds an MS from Illinois State University and an MPA from the University of Washington. Tom serves on the Board of the Washington Council For Behavioral Health and is a Board member of Mental Health Corporations of America.

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Lori A. Accardi, LMSW

Executive Director, Encompass Health Home & Catholic Charities of Broome County

More information coming soon!

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Treating For Outcomes Or Better Care: Understanding & Using The CCBHC Process To Managing Organizational Quality

Breakout Session

Sponsored by The Echo Group

The Excellence in Mental Health Act (EMHA) is comprehensive legislation written specifically for the behavioral healthcare industry. The spirit of the act provides a renewed focus on the quality of delivery and person-centered care. Professionals must understand that the quality objectives are not a directive on how to provide care, but rather benchmarks designed to support a facility’s ability to provide every client a standard of care regardless of his or her circumstance. This session will explore the opportunities within the Excellence in Mental Health Act and provide a practical framework using the CCBHC process to realize them.

Timothy Snyder, Jr.

Vice President, Marketing, OPEN MINDS

Tim Snyder, Vice President of Marketing and Senior Associate, has been a member of the OPEN MINDS team since 2008. With an extensive background in promotional marketing, business development, strategic planning, and website development, he brings a wide variety of expertise to the OPEN MINDS team. In addition to developing and overseeing all marketing, public relations, and sales strategies for OPEN MINDS’ award-winning information services department, Mr. Snyder serves as a senior associate for the consulting practice—leading both strategic marketing and website development projects.

Previously, Mr. Snyder served as OPEN MINDS’ Marketing & Sales Manager. He has also lead initiatives in business development and product development. Prior to joining OPEN MINDS, Mr. Snyder worked as an independent marketing consultant for multiple organizations—specializing in online marketing strategy, campaign design and execution, event promotion, and social media integration. He has also worked as a webmaster and graphic designer for various organizations in the health and human service field—specializing in social media marketing and search engine optimization.

Mr. Snyder is a 2008 graduate of the AACSB Internationally accredited John L. Grove College of Business at Shippensburg University of Pennsylvania, where he earned a Bachelor’s Degree in Business Marketing and Management Leadership.

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Thought Leader Discussion Session With Dr. Ian A. Shaffer

Breakout Session

Join us for a follow-up session with our keynote speaker, Ian A. Shaffer, MD, MMM, CPE. This session provides an opportunity for further discussion and questions after the keynote presentation.

Ian A. Shaffer, M.D., MMM, CPE

Vice President & Executive Medical Director, Behavioral Health, Healthfirst

Ian Shaffer, MD, MMM, CPE is Vice President and Executive Medical Director, Behavioral Health for Healthfirst responsible for behavioral health program management.  Prior to this he was Vice President Behavioral Health Program Design and Research for Health Net Federal Services responsible for behavioral health program design and research with a specific focus on the military and veteran populations and their families.  Previously at Health Net, Inc. Shaffer was MHN’s Chief Medical Officer, responsible for setting the company’s clinical policies and guidelines and ensuring clinical excellence. Dr. Shaffer oversaw MHN’s quality improvement and disease management units, and was accountable for the coordination and quality assurance of clinical care.

In addition, Dr. Shaffer has overseen quality and outcomes monitoring for the Military & Family Life Consultant Program services and collaborated with his Health Net Federal Services colleagues to ensure optimal care and service delivery for TRICARE beneficiaries.

Prior to joining MHN in 2003, Dr. Shaffer served as executive vice president and chief medical officer of a national managed behavioral health organization, working closely with several Fortune 100 companies. He three times served as chairman of the Association for Behavioral Health and Wellness (ABHW) (formerly the American Managed Behavioral Healthcare Association – AMBHA), and he has also served on several federal government committees, including a three-year term on the National Advisory Committee for the Center for Mental Health Services arm of SAMHSA. He remains involved in national behavioral health policy issues, including parity and autism.

As the President of Behavioral Health Management Solutions, LLC Dr. Shaffer has provided consultation to a variety of start up and ongoing behavioral health programs that have been redesigning to meet the changing needs of health care delivery and reimbursement.

Dr. Shaffer, a Life Fellow of the American Psychiatric Association, is a psychiatrist board-certified in psychiatry and addiction medicine, and has received fellowship training in child psychiatry. He received his medical degree from the University of Manitoba and psychiatry and child psychiatry training at the University of Southern California. Dr. Shaffer, a Certified Physician Executive also holds a Master’s degree in Medical Management from Tulane University.

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Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

 

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11:15 am - 12:30 pm

The Shift From Residential: The Changing Addiction Treatment Landscape

Breakout Session

Addiction treatment - models, access, cost, and more - is getting lots of attention. The effects of parity, the increasing incidence of opioid addiction, and big investments in new addiction treatment centers are just some of the reasons. In this market, there are some fundamental changes – new treatment models and new technologies – that are changing payer and consumer preference. And that is changing how services are delivered. This session focuses on the changing addiction treatment landscape from both a health plan and provider perspective. The faculty will discuss:

  • Addiction treatment by the numbers - trends in prevalence, utilization, treatment models, and reimbursement
  • The emerging addiction treatment continuum
  • New treatment technologies for addiction treatment
  • Examples of innovative addiction treatment programs

Jim Gargiulo

Senior Associate, OPEN MINDS

Jim Gargiulo has more than 35 years of experience in the health and human services field. Mr. Gargiulo brings a strong background in information technology to OEPN MINDS customers. He has extensive background as both a developer of technology and an end user.

Prior to joining OPEN MINDS, Mr. Gargiulo was an Executive Vice President at Netsmart Technologies Corporation, the largest provider of technology in the health and human services and integrated care space. In that role, he was responsible for the alignment of Netsmart solutions with its more than 1,500 client organizations. In this role he created, managed, and led a team of 50 associates across the country, helped integrate account teams from acquired companies, and represented the company as an industry expert on clinical workflow, revenue management, implementation strategy, medication management, and meaningful use.

Mr. Gargiulo joined Netsmart at its earliest stages of growth and held various positions during his more than 30 year tenure with the company. These positions included leadership roles in project management, solution consulting, product management, and business development. He was on the team that helped define company’s first EMR solutions and lead some of the company’s largest public sector implementations of the EMR solution – including onboarding of 35 different state agencies with the Netsmart. He also represented Netsmart in its early data standards initiatives with National Institute of Mental Health (NIMH), and led its Y2k conversion efforts. During his tenure with Netsmart, the company grew by more than 3,000% over 15 years.

Before working with Netsmart, Mr. Gargiulo was the Mental Health & MIS Director for the Delaware County Government. In this role, he deployed contract management and billing systems for the 50+ private non-profit agencies under contract with the County Department of Human Services. He has also held previous positions with the Veterans Administration and Resources for Human Development, conducting research on brain injury and the incidence and prevalence of mental illness in Pennsylvania. Mr. Gargiulo started his career as a residential counselor for children and adolescents with special needs at Elwyn.

As an involved community member, Mr. Gargiulo has participated in a number of industry governing boards. He served as an Executive Board Member for the Software and Technology Vendor Association (SATVA) and as a member of the Substance Abuse and Mental Health Services Administration’s (SAMHSA) 2000 Data Standards Decision Support Committee.

Mr. Gargiulo received his Bachelor of Arts degree in psychology from the University of Pennsylvania and his Master of Science in research and evaluation from Drexel University (formerly the Hahnemann Medical College).

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Does The Medicaid Health Home Model Work? The Payer Perspective On The Future Of Specialty Care Coordination Programs

Breakout Session

As health homes roll into their sixth year, the number of states utilizing health homes continues to shift – with some states developing new models, while others have abandoned their programs. In 2016 there were 20 states with health homes, which enrolled about 1.25 million consumers. But five years after the first health home programs were implemented, there still remain a lot of questions about this model. How do you measure success? Are consumer outcomes improving? Are states and health plans saving money? The bottom line is that there are still a lot of questions to be answered – and as more states begin new health home programs, the questions will continue to grow. In this session, we’ll hear from states that have successfully implemented health homes – and discuss their challenges, their outcomes, and their plans for the future. The discussion will include:

  • Trends in Medicaid health homes - enrollment, models, and more
  • An update on the performance data on Medicaid health homes
  • Payer perspectives on Medicaid health home success

Athena Mandros

Market Intelligence Manager, OPEN MINDS

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Alan Rice, LCSW

Population Health Specialist, VNSNY CHOICE - Select Health HIV SNP

Coming Soon!

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Alyssa Brown, J.D.

Chief, Evaluation, Research, & Data Analytics Division, Planning Administration, Maryland Office of Health Care Financing

Alyssa Brown joined the Maryland Medicaid Program in 2013 and currently serves as Chief of the Evaluation, Research, and Data Analytics Division of the Planning Administration.  In this role, Ms. Brown oversees the evaluation of existing programs and new initiatives being piloted by the Medicaid Program, including Maryland's Chronic Health Homes, the HealthChoice program, and the state's recent Behavioral Health Integration efforts, as well as other evaluations requested by the Centers for Medicare and Medicaid (CMS) and the Maryland General Assembly.

Ms. Brown received her Bachelor's degree from Michigan State University and her J.D. from the University of Baltimore School of Law.

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Preparing Specialty Provider Organizations For Value-Based Reimbursement: An Overview Of Competencies Required For Success

Breakout Session

We're seeing more value-based reimbursement among specialty provider organizations. The last OPEN MINDS national survey found that 15% of behavioral health and social service organizations are in some type of value-based payment arrangement. This shift to value-based reimbursement is changing the fundamental business models for financial sustainability. The challenge for most executives is answering the question - is my organization ready? In this important session, OPEN MINDS Senior Associate Ken Carr will review the competencies and infrastructure that provider organizations need in this changing reimbursement world, followed by a case study discussion about one organization's experience in moving from plan to action, and the leadership skills required for making this organizational transformation. The discussion will include:

  • An update on value-based reimbursement for specialty provider organizations
  • An overview of the infrastructure and competencies required to succeed in value-based reimbursement
  • Case study of an innovative specialty program with value-based reimbursement models

Ken Carr

Senior Associate, OPEN MINDS

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

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Robert (Carl) Clark, MD

President & Chief Executive Officer, Mental Health Center of Denver

More information coming soon!

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12:30 pm - 2:00 pm

Lunch On Your Own

Networking

The institute hotel is located in the heart of the French Quarter, steps away from world class restaurants and local favorites. Stop by the registration desk for a list of the OPEN MINDS team's favorite restaurants.


12:30 pm - 1:45 pm

Invitation-Only Lunch

Networking

Sponsored by Netsmart


2:00 pm - 3:15 pm

Best Management Practices in Integrated Behavioral Health/Primary Care Programs

Breakout Session

Both consumers and payers want integration of service delivery of primary care and behavioral health.  Consumers want the convenience. Payers want the coordination. The challenge? How to manage an integrated practice and not lose money. This exciting session provides an overview of:

  • The range of integrated behavioral health/primary care service delivery models
  • Key ingredients for success of an integrated practice
  • Case study examples of successful integrated behavioral health/primary care service practices

Steve Ramsland, Ed.D.

Senior Associate, OPEN MINDS

Steven Ramsland, Ed.D. has more than 25 years of experience in the development and delivery of health and human service programs. He has held senior leadership positions in the development of several innovative service systems including Medicare Shared Savings Program ACOs, a primary care provider network, several national managed behavioral health initiatives, and innovative community programming.

Dr. Ramsland recently served as chief executive officer at Redwood Community Health, a network of 17 community health centers, with over 40 sites in northern California. The organization provides primary care, behavioral health and oral health to over 240,000 patients each year. While at Redwood he managed the implementation of an ACO, a capitated Medicaid managed care contract, and a pay-for-performance quality improvement program.

Prior to this, he was the executive director of Buckelew Programs, a leading provider of community-based, recovery-oriented behavioral health programs in Northern California. The organization provides supported housing and employment, and recovery supports, as well as two social enterprise businesses.

Dr. Ramsland was previously vice president and practice leader for United Behavioral Health’s Public Sector Practice (now Optum).   In that role, he analyzed opportunities and implemented strategies to expand public sector business – and collaborated with executive leadership at United to design and build organizational capabilities in public sector behavioral health, disease management, and consumer-directed care to support revenue growth.

In addition to his work with Optum, Dr. Ramsland also served as the chief development officer and Public Sector President for Comprehensive Behavioral Care, and as vice president, Government Programs, for ValueOptions. He has worked with government policy leaders throughout the nation to develop new, recovery-oriented approaches to delivering behavioral health and integrated medical services. He was also the Chief Executive Officer of a community mental health center, SERV Behavioral Health in New Jersey.

Dr. Ramsland earned a Doctoral Degree in Psychology from Rutgers University, a Master’s Degree in Psychology from Duquesne University, and a Bachelor’s Degree in Psychology and English from Trinity College.

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Strategic Revenue Diversification: The HealthPath Commercial Health Home Case Study

Breakout Session

In a changing market, diversification is a key sustainability strategy for many organizations. In this session, OPEN MINDS Senior Associate Joe Naughton-Travers will discuss the link of diversification to strategy - and the best practice models for selecting a diversification strategy. To illustrate those principals, executives of Rhode Island-based HealthPath will present their journey to diversification. HealthPath was able to achieve their diversification goals by creating a collaboration with Blue Cross and Blue Shield of RI to develop the nation's first health home program for commercially insured adults. Now in its third year, the program has shown positive results and is well positioned to achieve the triple aim of providing better care and better outcomes at lower costs. In this can’t-miss session we’ll hear from executives at HealthPath and Blue Cross Blue Shield about how the program was started, their performance outcomes, and their plans for the future.

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

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Ian Lang

Executive Director, Continuum Behavioral Health

Ian Lang is Executive Director of Continuum Behavioral Health, responsible for developing and implementing programs and services for people who seek mental health care that are convenient, accessible, affordable and effective. Ian comes to Continuum from HealthSource RI, Rhode Island’s health insurance exchange, where he served as Director of Marketing and Communications. Previously, he served as Vice President for Advancement and External Relations at The Providence Center. Before joining The Providence Center, he was Campaign Manager for Chafee for Senate (2005-2006) and Chief of Staff for the Massachusetts Department of Public Health. He attended Trinity College where he received a bachelor’s degree. He also holds a Master of Business Administration from University of Rhode Island. He is Chair of the Board of Directors of HousingWorksRI.

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Rena Sheehan

Director, Behavioral Health, Blue Cross & Blue Shield of Rhode Island

Bio coming soon!

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3:30 pm - 4:30 pm

There Is No "Plan B" Alternative To Value: Creating A Value-Focused Competitive Strategy in A Changing Market

Keynote Address

The move to value-based care is inevitable. While we can expect to see a lot of changes in the health and human service market in the coming years, there are some trends that have staying power - and value-based reimbursement is one of them. In this important session, OPEN MINDS Chief Executive Officer, Monica E. Oss, will close The 2017 OPEN MINDS Strategy & Innovation Institute with a discussion of the core elements for competing on 'value' and finding sustainable market positioning in an increasingly competitive and price-sensitive market.

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

 

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4:30 pm - 5:00 pm

Raffle Prize Drawing In The Institute Exhibit Hall

Closing Remarks