Institute Agenda


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Day One Tuesday June 6
Day Two Wednesday June 7
7:30 am - 8:30 am

Registration & Executive Networking Breakfast In The Institute Exhibit Hall

Networking

Check-in at the registration desk to get your name badge and program materials, then join us in the exhibit hall for breakfast. Take some time to meet your follow attendees, talk to our sponsors, and prepare for the day ahead.


9:00 am - 10:00 am

Humana’s Digital Transformation: Redefining The Consumer Health Care Experience

Keynote Address

Jeff Reid

Executive Vice President, Digital Center Of Excellence, Humana

Jeff Reid, Enterprise Vice President of the Digital Center of Excellence, is an executive leader in the continued evolution of digital at Humana, including the web, mobile, and social platforms. Jeff is responsible for developing and executing Humana’s digital strategy by focusing on creating simple, connected and personalized digital experiences that empower our members to achieve their best health.

Before joining the Digital Center of Excellence in July 2014, Jeff was Vice President of Digital Marketing, Strategy and Channels for TIAA-CREF Financial Services, where he led enterprise digital efforts and achieved the highest channel customer satisfaction in firm history. Jeff also previously served as an executive at The Hartford. He held several roles related to digital, including management of the flagship website TheHartford.com, alongside mobile channels, and the employee intranet site iConnect. Prior to that, Jeff served 16 years at UPS, where he was responsible for managing UPS’s Global Digital Channel, including 104 country websites translated into 32 different languages. He defined UPS’s online channel strategy, execution and measurement.

Jeff holds a Master’s Degree in Business Administration from the Moore School of Business at the University of South Carolina. His expertise stems from over 21 years of digital marketing and channel experience in several diverse industries including healthcare, financial, and business services. He loves being a husband, a father to two, and taking care of his West Highland White Terrier, Cooper.

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10:15 am - 11:30 am

ACOs & Chronic Care Management: The Importance Of Behavioral Health In The Move To Population Management

Breakout Session

From Strategy To Action: The Keys To Strategy Implementation & Organizational Change

Breakout Session

Knowledge Partner Session 1

Knowledge Partner


11:45 am - 1:00 pm

Readmission Prevention Programs: Service Innovation In A Managed Care Environment

Breakout Session

Responding To Demand: Overcoming The Challenges Of Integrating & Coordinating Care For Dual Eligibles

Breakout Session

Knowledge Partner Session 2

Knowledge Partner


1:00 pm - 2:30 pm

Lunch On Your Own

Networking

The institute hotel is located in the heart of the French Quarter, steps away from world class restaurants and local favorites. Stop by the registration desk for a list of the OPEN MINDS team's favorite restaurants.


2:30 pm - 3:45 pm

The Shift From Residential: Keeping Up With The Changing Addiction Treatment Landscape

Breakout Session

Over the past decade we’ve seen some pretty dramatic changes when it comes to addiction treatment – new treatment models and technologies are changing how we deliver services and payer preferences for more integrated, community-based care are changing where we deliver services. A growing acceptance of medication-assisted treatment (MAT) approaches and a move away from residential and inpatient care in a health and human service market increasingly being driven by value, means we’re seeing a whole new world of addiction treatment models of care. But what do these new treatment models look like and how are they affecting reimbursement arrangements? In this exciting session, we will review some of the promising models replacing residential and inpatient addiction treatment programs, and hear from executives who have developed new treatment models and successful contracts with payers.

Jim Gargiulo

Senior Associate, OPEN MINDS

Jim Gargiulo has more than 35 years of experience in the health and human services field. Mr. Gargiulo brings a strong background in information technology to OEPN MINDS customers. He has extensive background as both a developer of technology and an end user.

Prior to joining OPEN MINDS, Mr. Gargiulo was an Executive Vice President at Netsmart Technologies Corporation, the largest provider of technology in the health and human services and integrated care space. In that role, he was responsible for the alignment of Netsmart solutions with its more than 1,500 client organizations. In this role he created, managed, and led a team of 50 associates across the country, helped integrate account teams from acquired companies, and represented the company as an industry expert on clinical workflow, revenue management, implementation strategy, medication management, and meaningful use.

Mr. Gargiulo joined Netsmart at its earliest stages of growth and held various positions during his more than 30 year tenure with the company. These positions included leadership roles in project management, solution consulting, product management, and business development. He was on the team that helped define company’s first EMR solutions and lead some of the company’s largest public sector implementations of the EMR solution – including onboarding of 35 different state agencies with the Netsmart. He also represented Netsmart in its early data standards initiatives with National Institute of Mental Health (NIMH), and led its Y2k conversion efforts. During his tenure with Netsmart, the company grew by more than 3,000% over 15 years.

Before working with Netsmart, Mr. Gargiulo was the Mental Health & MIS Director for the Delaware County Government. In this role, he deployed contract management and billing systems for the 50+ private non-profit agencies under contract with the County Department of Human Services. He has also held previous positions with the Veterans Administration and Resources for Human Development, conducting research on brain injury and the incidence and prevalence of mental illness in Pennsylvania. Mr. Gargiulo started his career as a residential counselor for children and adolescents with special needs at Elwyn.

As an involved community member, Mr. Gargiulo has participated in a number of industry governing boards. He served as an Executive Board Member for the Software and Technology Vendor Association (SATVA) and as a member of the Substance Abuse and Mental Health Services Administration’s (SAMHSA) 2000 Data Standards Decision Support Committee.

Mr. Gargiulo received his Bachelor of Arts degree in psychology from the University of Pennsylvania and his Master of Science in research and evaluation from Drexel University (formerly the Hahnemann Medical College).

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Engaging Consumers To Improve Outcomes: How To Define & Measure Successful Consumer Engagement

Breakout Session

Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

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Knowledge Partner Session 3

Knowledge Partner


3:45 pm - 4:30 pm

Refresh & Recharge Ice Cream Break In The Institute Exhibit Hall

Networking


4:15 pm - 5:15 pm

What Do Payers Want? A Town Hall Discussion On The Innovative Proposals Payers Are Looking For From Provider Partners

Town Hall Discussion

Monica Collins

Sr. Director, System Transformation, Magellan Behavioral Health of Pennsylvania

Monica Collins is the Sr. Director, System Transformation for Magellan Behavioral Health of Pennsylvania where she is responsible for leading the strategy and planning efforts in system transformation.  Her responsibilities include engaging providers, state agencies and stakeholders in a collaborative approach to develop a high value service delivery system.  She brings more than 20 years of behavioral healthcare experience to this role both from a provider and then a payer perspective.  Monica earned her Masters of Arts in Counseling Psychology from Indiana University of Pennsylvania and her Masters of Business Administration from Southern New Hampshire University. Unique qualifications include certification in Primary and Behavioral Healthcare Integration.

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5:15 pm - 6:30 pm

Networking Reception In The Institute Exhibit Hall

Networking


7:30 am - 8:30 am

Executive Networking Breakfast In The Institute Exhibit Hall

Networking


8:30 am - 9:30 am

Keys To Success With Integrated Care Models For Consumers With Complex Behavioral Disorders

Keynote Address

There is a lot of discussion about the service coordination and care delivery models that work best for consumers with complex behavioral disorders - but there are very few working models with great performance data. In our keynote session, Dr. Ian Shaffer, Vice President & Executive Medical Director, Behavioral Health at Healthfirst, will share his experience in designing, developing, and managing a successful integrated care model within their health plan. Healthfirst is a non-profit, provider-sponsored health insurance company that serves more than 1.2 million members with all types of health coverage in downstate New York. In the programs developed by Dr. Shaffer, Healthfirst is now serving thousands of consumers with complex behavioral health conditions. In this presentation, he will share their model, their performance, and the challenges and opportunities in serving consumers with complex needs.

Ian A. Shaffer, M.D., MMM, CPE

Vice President & Executive Medical Director, Behavioral Health, Healthfirst

Ian Shaffer, MD, MMM, CPE is Vice President and Executive Medical Director, Behavioral Health for Healthfirst responsible for behavioral health program management.  Prior to this he was Vice President Behavioral Health Program Design and Research for Health Net Federal Services responsible for behavioral health program design and research with a specific focus on the military and veteran populations and their families.  Previously at Health Net, Inc. Shaffer was MHN’s Chief Medical Officer, responsible for setting the company’s clinical policies and guidelines and ensuring clinical excellence. Dr. Shaffer oversaw MHN’s quality improvement and disease management units, and was accountable for the coordination and quality assurance of clinical care.

In addition, Dr. Shaffer has overseen quality and outcomes monitoring for the Military & Family Life Consultant Program services and collaborated with his Health Net Federal Services colleagues to ensure optimal care and service delivery for TRICARE beneficiaries.

Prior to joining MHN in 2003, Dr. Shaffer served as executive vice president and chief medical officer of a national managed behavioral health organization, working closely with several Fortune 100 companies. He three times served as chairman of the Association for Behavioral Health and Wellness (ABHW) (formerly the American Managed Behavioral Healthcare Association – AMBHA), and he has also served on several federal government committees, including a three-year term on the National Advisory Committee for the Center for Mental Health Services arm of SAMHSA. He remains involved in national behavioral health policy issues, including parity and autism.

As the President of Behavioral Health Management Solutions, LLC Dr. Shaffer has provided consultation to a variety of start up and ongoing behavioral health programs that have been redesigning to meet the changing needs of health care delivery and reimbursement.

Dr. Shaffer, a Life Fellow of the American Psychiatric Association, is a psychiatrist board-certified in psychiatry and addiction medicine, and has received fellowship training in child psychiatry. He received his medical degree from the University of Manitoba and psychiatry and child psychiatry training at the University of Southern California. Dr. Shaffer, a Certified Physician Executive also holds a Master’s degree in Medical Management from Tulane University.

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9:45 am - 11:00 am

Finding The Opportunities In Managed Long-Term Services & Supports (MLTSS) Programs

Breakout Session

Many states are moving to managed long-term services and supports or MLTSS – with 19 states already making the move to managed care for roughly 756,000+ consumers. MLTSS programs finance and deliver institutional care and/or home- and community-based (HCBS) through managed care organizations (MCOs). Historically these services, in particular HCBS, have been provided through the fee-for-service delivery system. States have begun to move to managed LTSS in an effort to control cost, as well as provide a more comprehensive benefit either through additional services or serving additional individuals. What does this change mean for provider organizations? As with any change, there is opportunity in the shift in preferences for services. With the shift away from institutional and residential levels of support, the opportunities to provide community-based or home-based services to this population is immense. In this essential session, we'll look at MLTSS programs from across the country, discuss the strategic challenges that these new models case for provider organizations, and hear from organizations that have built a sustainable business model for working in a managed LTSS market.

Steve Ramsland, Ed.D.

Senior Associate, OPEN MINDS

Steven Ramsland, Ed.D. has more than 25 years of experience in the development and delivery of health and human service programs. He has held senior leadership positions in the development of several innovative service systems including Medicare Shared Savings Program ACOs, a primary care provider network, several national managed behavioral health initiatives, and innovative community programming.

Dr. Ramsland recently served as chief executive officer at Redwood Community Health, a network of 17 community health centers, with over 40 sites in northern California. The organization provides primary care, behavioral health and oral health to over 240,000 patients each year. While at Redwood he managed the implementation of an ACO, a capitated Medicaid managed care contract, and a pay-for-performance quality improvement program.

Prior to this, he was the executive director of Buckelew Programs, a leading provider of community-based, recovery-oriented behavioral health programs in Northern California. The organization provides supported housing and employment, and recovery supports, as well as two social enterprise businesses.

Dr. Ramsland was previously vice president and practice leader for United Behavioral Health’s Public Sector Practice (now Optum).   In that role, he analyzed opportunities and implemented strategies to expand public sector business – and collaborated with executive leadership at United to design and build organizational capabilities in public sector behavioral health, disease management, and consumer-directed care to support revenue growth.

In addition to his work with Optum, Dr. Ramsland also served as the chief development officer and Public Sector President for Comprehensive Behavioral Care, and as vice president, Government Programs, for ValueOptions. He has worked with government policy leaders throughout the nation to develop new, recovery-oriented approaches to delivering behavioral health and integrated medical services. He was also the Chief Executive Officer of a community mental health center, SERV Behavioral Health in New Jersey.

Dr. Ramsland earned a Doctoral Degree in Psychology from Rutgers University, a Master’s Degree in Psychology from Duquesne University, and a Bachelor’s Degree in Psychology and English from Trinity College.

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The Inside Perspective On Medical Homes & Health Homes: Learning From The Experience Of Provider Organizations

Breakout Session

Provider organizations are an essential key to making the health home concept work in any state. Yet successfully navigating this new system can be a challenge for even the most advanced provider – the process of developing a health home requires organizations to add a variety of new processes, track new metrics, and manage new populations in ways that most haven't before. During this exciting session, OPEN MINDS health home expert, Athena Mandros will discuss the challenges and opportunities of operating a health home with provider organizations that have been there – from staffing and reimbursement, to treatment models and care coordination.

Athena Mandros

Market Intelligence Manager, OPEN MINDS

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Knowledge Partner 4

Breakout Session


11:15 am - 12:30 pm

Finding New Opportunities With Health Plans: How To Market To Managed Care

Breakout Session

Across the country, managed care organizations are successfully delivering treatment services to large populations and doing it in a way that saves states significant sums of money. These demonstrated savings show that value-based reimbursement and managed care arrangements aren’t going anywhere, which means that executives of provider organizations must find a way to position themselves to work closely with managed care companies. How? By developing relationships with the payers in your market, considering what metrics they are tied to and how you can help them to meet their performance requirements, discussing how you can align programs and services with the goals of the payers and health plans in your market, and providing data that proves your service lines can achieve both high quality outcomes and lower costs. In this crucial session, we will discuss ways to demonstrate your organization’s value and review how to develop successful partnerships with payers in a value-based market.

Steve Ramsland, Ed.D.

Senior Associate, OPEN MINDS

Steven Ramsland, Ed.D. has more than 25 years of experience in the development and delivery of health and human service programs. He has held senior leadership positions in the development of several innovative service systems including Medicare Shared Savings Program ACOs, a primary care provider network, several national managed behavioral health initiatives, and innovative community programming.

Dr. Ramsland recently served as chief executive officer at Redwood Community Health, a network of 17 community health centers, with over 40 sites in northern California. The organization provides primary care, behavioral health and oral health to over 240,000 patients each year. While at Redwood he managed the implementation of an ACO, a capitated Medicaid managed care contract, and a pay-for-performance quality improvement program.

Prior to this, he was the executive director of Buckelew Programs, a leading provider of community-based, recovery-oriented behavioral health programs in Northern California. The organization provides supported housing and employment, and recovery supports, as well as two social enterprise businesses.

Dr. Ramsland was previously vice president and practice leader for United Behavioral Health’s Public Sector Practice (now Optum).   In that role, he analyzed opportunities and implemented strategies to expand public sector business – and collaborated with executive leadership at United to design and build organizational capabilities in public sector behavioral health, disease management, and consumer-directed care to support revenue growth.

In addition to his work with Optum, Dr. Ramsland also served as the chief development officer and Public Sector President for Comprehensive Behavioral Care, and as vice president, Government Programs, for ValueOptions. He has worked with government policy leaders throughout the nation to develop new, recovery-oriented approaches to delivering behavioral health and integrated medical services. He was also the Chief Executive Officer of a community mental health center, SERV Behavioral Health in New Jersey.

Dr. Ramsland earned a Doctoral Degree in Psychology from Rutgers University, a Master’s Degree in Psychology from Duquesne University, and a Bachelor’s Degree in Psychology and English from Trinity College.

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Does The Medical Home/Health Home Model Work? The Payer Perspective On The Future Of Health Homes

Breakout Session

As health homes roll into their sixth year, the number of states utilizing health homes continues to shift – with some states developing new models, while others have abandoned their programs. In 2016 there were 20 states with health homes, which enrolled about 1.25 million consumers. But five year's after the first health home programs were implemented, there still remain a lot of questions about this model – how do you measure success? Are consumer outcomes improving?  Are states and health plans saving money? The bottom line is that there are still a lot of questions to be answered – and as more states begin new health home programs, the questions will continue to grow. In this session, we’ll hear from states that have successfully implemented health homes – and discuss their challenges, their outcomes, and their plans for the future.

Athena Mandros

Market Intelligence Manager, OPEN MINDS

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Key Competencies For Population Health Management: Preparing For Value-Based Reimbursement

Breakout Session

The paradigm shift to value-based care has changed the way provider organizations deliver care and increased the need for organizations to manage population health. Navigating the new world order of pay-for-value requires new management skill sets – and a new framework for leadership. For many provider organizations this new way of operating is daunting and requires a reevaluation of operations, clinical treatment models, consumer engagement strategies, financial management, technology infrastructure, and more. In this important session, OPEN MINDS Senior Associate Ken Carr will review the competencies provider organizations need in this changing market and help leadership teams assess whether their organized is prepared to succeed with population health management and value-based purchasing contracts.

Ken Carr

Senior Associate, OPEN MINDS

Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.

Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.

Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.

Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.

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12:30 pm - 2:00 pm

Lunch On Your Own

Networking

The institute hotel is located in the heart of the French Quarter, steps away from world class restaurants and local favorites. Stop by the registration desk for a list of the OPEN MINDS team's favorite restaurants.


2:00 pm - 3:15 pm


How To Develop & Manage An Integrated Primary Behavioral Health Practice

Breakout Session

Behavioral health organizations across the country are developing a number of initiatives to better meet the needs of clients via the integration of primary and behavioral health care. However, in an era when everyone in health care is talking about integration, few organizations have been able to master the process. In this exciting session, we will review several organizations’ paths to integration, the service delivery models they have created, how they work with payers under their models, and their advice for other provider organizations considering how to expand their practices into primary care.

Jim Gargiulo

Senior Associate, OPEN MINDS

Jim Gargiulo has more than 35 years of experience in the health and human services field. Mr. Gargiulo brings a strong background in information technology to OEPN MINDS customers. He has extensive background as both a developer of technology and an end user.

Prior to joining OPEN MINDS, Mr. Gargiulo was an Executive Vice President at Netsmart Technologies Corporation, the largest provider of technology in the health and human services and integrated care space. In that role, he was responsible for the alignment of Netsmart solutions with its more than 1,500 client organizations. In this role he created, managed, and led a team of 50 associates across the country, helped integrate account teams from acquired companies, and represented the company as an industry expert on clinical workflow, revenue management, implementation strategy, medication management, and meaningful use.

Mr. Gargiulo joined Netsmart at its earliest stages of growth and held various positions during his more than 30 year tenure with the company. These positions included leadership roles in project management, solution consulting, product management, and business development. He was on the team that helped define company’s first EMR solutions and lead some of the company’s largest public sector implementations of the EMR solution – including onboarding of 35 different state agencies with the Netsmart. He also represented Netsmart in its early data standards initiatives with National Institute of Mental Health (NIMH), and led its Y2k conversion efforts. During his tenure with Netsmart, the company grew by more than 3,000% over 15 years.

Before working with Netsmart, Mr. Gargiulo was the Mental Health & MIS Director for the Delaware County Government. In this role, he deployed contract management and billing systems for the 50+ private non-profit agencies under contract with the County Department of Human Services. He has also held previous positions with the Veterans Administration and Resources for Human Development, conducting research on brain injury and the incidence and prevalence of mental illness in Pennsylvania. Mr. Gargiulo started his career as a residential counselor for children and adolescents with special needs at Elwyn.

As an involved community member, Mr. Gargiulo has participated in a number of industry governing boards. He served as an Executive Board Member for the Software and Technology Vendor Association (SATVA) and as a member of the Substance Abuse and Mental Health Services Administration’s (SAMHSA) 2000 Data Standards Decision Support Committee.

Mr. Gargiulo received his Bachelor of Arts degree in psychology from the University of Pennsylvania and his Master of Science in research and evaluation from Drexel University (formerly the Hahnemann Medical College).

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Strategic Revenue Diversification: The HealthPath Commercial Health Home Case Study

Breakout Session

In a turbulent market, diversification is key for organizations reliant on public sector funding – whether federal, state, or county. Finding new public payers and developing services for the commercial insurance and private pay markets should be part of every executive team’s strategy considerations as they position their organization for the future. Rhode Island-based HealthPath was able to do just that by partnering with Blue Cross and Blue Shield of RI in development of the nation's first health home program for commercially insured adults. Now in its third year, the program has shown positive results and is well positioned to achieve the triple aim of providing better care and better outcomes at lower costs. In this can’t-miss session we’ll hear from executives at HealthPath and Blue Cross Blue Shield about how the program was started, their performance outcomes, and plans for the future.

Ian Lang

Executive Director, Continuum Behavioral Health

Ian Lang is Executive Director of Continuum Behavioral Health, responsible for developing and implementing programs and services for people who seek mental health care that are convenient, accessible, affordable and effective. Ian comes to Continuum from HealthSource RI, Rhode Island’s health insurance exchange, where he served as Director of Marketing and Communications. Previously, he served as Vice President for Advancement and External Relations at The Providence Center. Before joining The Providence Center, he was Campaign Manager for Chafee for Senate (2005-2006) and Chief of Staff for the Massachusetts Department of Public Health. He attended Trinity College where he received a bachelor’s degree. He also holds a Master of Business Administration from University of Rhode Island. He is Chair of the Board of Directors of HousingWorksRI.

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Joseph P. Naughton-Travers, EdM

Senior Associate, OPEN MINDS

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

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3:30 pm - 4:30 pm

There Is No Plan B: How To Demonstrate Your Value & Create The Collaborations That Matter In A Changing Market

Keynote Address

The move to value-based care is inevitable. While we can expect to see a lot of changes in the health and human service market in the coming years, there are some trends that have staying power and will continue to drive policy regardless of the changes that we may see from the federal government over the next few years. Value-based care is one of those trends – but its  evolution won't be linear. It will demand the reinvention of models over and over again. This will include the creative destruction of systems and organizations as roles in the value chain change – forcing provider organizations into new roles, new collaborations, and new markets. In this important session, OPEN MINDS Chief Executive Officer, Monica E. Oss, will discuss the future of the health and human service market and how provider organizations can adjust their strategy and position themselves to be sustainable during this time of transition.

Monica E. Oss

Chief Executive Officer, OPEN MINDS

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

 

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4:30 pm - 5:00 pm

Raffle Prize Drawing In The Institute Exhibit Hall

Closing Remarks