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Institute FAQ – Frequently Asked Questions

When is the Strategy & Innovation Institute?

June 13-15, 2023 – New Orleans, Louisiana

Where will the Institute be held?

Hilton New Orleans Riverside
Two Poydras Street
New Orleans, Louisiana, 70130

Who attends the Institute?

The Institute gathers the industry’s greatest innovators, a team of expert faculty, and the country’s top health and human service executives. Read more here.

How do I register?

There are two ways to register for the 2023 Strategy & Innovation Institute:
1. You can register for the event online here.
2. You can register by phone by calling the OPEN MINDS Education Events team at 717-334-1329 or 877-350-6463. Regular business hours are Monday-Friday, 8:00 am-5:00 pm Eastern.

What does the Institute registration include?

Your Institute registration includes the following:

  • Access to all Institute sessions on June 13th, 14th, & 15th
  • Admission to the Institute Exhibit Hall on June 13th, 14th, & 15th
  • Electronic copies of presentations from most sessions and/or audio recording and/or video recording
  • Breakfast on June 14th and 15th
  • An invitation to the Institute networking reception on June 13th & 14th
Will I receive confirmation of my registration?

Yes, you will receive a confirmation email after completing the registration. The email will ask you to review the information on your attendee badge and list any other pertinent information related to the Institute.

What is your cancellation/substitution policy?

Individual Registration Guidelines: Requests for refunds must be received in writing at least 30 days before the event and are subject to an administrative charge of $50. No refund will be made less than 30 days before the event. Substitute enrollment for another OPEN MINDS event on another date will be accepted for an administrative fee of $25 plus the difference in registration fees. An alternate individual may attend in place of the registered attendee for a $25 administrative fee.

Group Registration Guidelines: Requests for refunds are not accepted for group purchases. Replacement registrants are accepted at no additional charge. Unused registrations for a particular event will be added to a group registration subscription for the organization to use for an alternate OPEN MINDS event within one (1) calendar year from the date of purchase. Refunds will not be given for any unused registrations after the subscription expires.

Are there scholarships available?

A select number of scholarships and volunteer opportunities are available. If you are interested, please get in touch with our Education Events team by email at or by telephone at 717-334-1329.

How do I register/check-in once I get to the Institute?

The Institute will be centered around the Exhibit Hall. Follow the signs to the registration table. If you have any difficulty, all OPEN MINDS staff will be wearing an orange name badge and will be able to assist you.

Where can I get handouts from the presentations?

Handouts and presentations will be available to all attendees. The presentations will be posted online after each session. The link to the presentations will be included in the attendee program guide and emailed to all attendees after the event.

Where can I get an updated agenda for the Institute?

The most updated agenda for the Institute can be found on the Institute website. The posted agenda is subject to change; continue to check for updates!

How can I learn more about the event sponsors?

You can learn more about our sponsors and exhibitors on the Institute website.

I couldn’t attend the Institute. Can I still get copies of the presentations?

Most handouts, presentations, and session materials are available to Elite OPEN MINDS Circle members. After the Institute, the presentations will be posted on the event website and in the OPEN MINDS Circle Library. To become an Elite OPEN MINDS Circle member, visit or call an OPEN MINDS Circle Account Executive at 877-350-6463.

You can follow OPEN MINDS on Twitter @openmindscircle for live updates from the event.

What should I wear to the Institute?

We ask all attendees to be in professional business clothing.