2018 Agenda At-A-Glance
Plenary Address | June 5, 9:00 am
Michael G. Griffin
Chief Executive Officer, Daughters of Charity
Michael G. Griffin is leading innovation in health care locally by improving patient outcomes and the patient experience. As duel President and CEO of Daughters of Charity Services of New Orleans (DCSNO) and President and CEO of Marillac Community Health Centers—Griffin runs a non-profit health care organization that has a 180 year history of service to the greater New Orleans region and is a member of Ascension Health, the largest non-profit health system in the United States, as well as Louisiana’s largest federally qualified health center. Griffin’s foremost priority is to provide access to compassionate, high-quality primary and preventive health care services to all residents of greater New Orleans, regardless of their ability to pay.
Since his appointment in 2008, Griffin has provided strategic direction for the non-profit health care organization, expanding patient care from one to ten health centers, eight school based sites, and four mobile medical and dental units in communities of high need serving over 50,000 residents in the New Orleans Metropolitan area. Under Griffin’s visionary leadership, DCSNO has achieved the highest level designation for quality standards of direct patient care by the National Committee for Quality Assurance (NCQA) each year since 2009. The health care organization was also named one of United Healthcare’s Centers of Excellence, garnering a $6.3 million award for the provision of the highest quality coordination of care and preventive services. In addition, the Robert Wood Johnson Foundation recognized DCSNO as an “exemplary model of workforce” as part of the Learning from Effective Ambulatory Practices (LEAP) project; DCSNO was one of 30 primary health care practices selected nationwide.
Over his career Griffin has become an expert and leading voice in the field of patient centered care and quality, as well as envisioning health care design and excellence into the future. Griffin served as the board chair of the local coalition of safety-net providers and testified to the US Congress, Energy and Commerce committee to receive over $200 million for health care recovery after Hurricane Katrina. He has served on the health care transition teams for Louisiana Governor John Bel Edwards, and New Orleans Mayor Mitchell J. Landrieu. He has addressed numerous national conferences and seminars to include the American Journal of Managed Care Conference on ACOs in April 2017, and facilitated the first Ascension Health National Conference on Diversity and Inclusion in 2016. Griffin also serves on the national FQHC advisory board for United Health Care, and is a frequent lecturer an advisor for several Colleges and Universities.
Prior to DCSNO, Griffin held top executive positions in the health care industry. As administrator of the University of Alabama at Birmingham’s Center for Health Promotion in Birmingham, Alabama Griffin worked closely with University faculty, as well as federal project officers and staff at the Centers for Disease Control and Prevention to generate and manage more than $15 million in federal research grants. At the Coordinated Health System of Jefferson County, Inc. in Birmingham, Alabama Griffin served as executive director, overseeing the implementation of a public/private sector collaborative health delivery system for more than 100,000 Jefferson County uninsured residents; while there he acquired a $2 million award for coordinating uninsured care. Griffin has also served as operations manager at Seton Healthcare Network of Hospitals in Austin, Texas; administrative fellow at Daughters of Charity-East Central Region/St. Mary’s Health System in Evansville, Indiana; and administrative resident at St. Thomas Hospital in Nashville, Tennessee. He is a United States Army veteran and is proud to have served our country with a tour in Iraq during Operation Desert Shield/Desert Storm.
Griffin serves as a trustee on several non-profit boards, including 504 Health Net where he was the former chair, the Louisiana Primary Care Association, former member of the Urban League of Louisiana, Health Care Journal of New Orleans editorial board, Daughters of Charity Services of New Orleans (DCSNO), the Daughters of Charity Foundation, and the Marillac Community Health Centers Board of Directors. In 2000 Griffin revitalized the Dillard University Birmingham Alumni Chapter and served as chapter president for 4 years. In 2003 he was elected Dillard University National Alumni President where he served until 2007. From 2003- 2007, Griffin served as a Dillard University Board of Trustee member where he was a member of the Development, Building and Grounds, and Student Liaison committees. After the devastation of Hurricane Katrina Griffin Cast the winning argument to have Dillard University quickly re-establish, and rebuild back in New Orleans, and not relocate in Atlanta, Ga as some argued.
Griffin has a history of service to both HBCUs and students in the field of Public Health. He has been a member of the Meharry Medical College Alumni Board of Management, and on the National Advisory Board for the Meharry Public Health Master’s Program. He currently works with Dillard University as chairman of the Public Health Advisory committee, and a member of the Blue Devil Sports Hall of Fame committee. He has advised hundreds of students on both the undergraduate and graduate levels and has mentored numerous health care professional during their career.
Griffin was selected as the “Young Healthcare Executive of the Year” by the National Association of Health Services Executives (NAHSE) in 2010, a “Health Care Hero” in 2010 by New Orleans CityBusiness Magazine, an “Up and Comer” by Modern Healthcare Magazine in September 2011, and in 2012 was one of five semi-finalists for the Robert Wood Johnson Foundation, National Young Leaders Award. He was also a fellow in the inaugural class of the Norman C. Francis Leadership Institute at Xavier University in New Orleans, Louisiana.
A few of Griffin’s national and local advocacy efforts include appearing before the House Oversight and Government Reform Committee in Washington D.C. to offer testimony on Restoring Health Care in the New Orleans Region Post-Katrina, and speaking alongside former United States Surgeon General Dr. Regina Benjamin to highlight primary care as one of the benefits of the Affordable Care Act in 2011. Most recently, Griffin appeared with former United States Secretary of Health and Human Services Kathleen Sebelius and other local and state leaders in a press conference touting local efforts to enroll consumers in affordable health coverage under the Affordable Care Act prior to the March 31, 2014 enrollment deadline. In March of 2017 Griffin had the honor of hosting US House of Representatives Leader Nancy Pelosi at his facilities in New Orleans, commemorating the seventh anniversary of the launch of the Affordable Care Act.
Griffin earned a Bachelor of Science degree from Dillard University in New Orleans, Louisiana and holds a Master of Science-Public Health degree from Meharry Medical College in Nashville, Tennessee, and received an Honorary Doctor of Humane Letters from Our Lady of Holy Cross University in 2014. Griffin is currently a Candidate for a Doctor of Science degree in Health Services Administration from the University of Alabama at Birmingham.
Griffin is married to Tracie Haydel Griffin, and the couple has five beautiful children: Michael II, Amelia-Grai, Victoria, Olivia and Sophia.
Plenary | June 6, 8:30 am
Charles Gross, Ph.D.
Vice President, Behavioral Health, Anthem, Inc.
Charles Gross, PhD is the Vice President Behavioral Health/Physical Health Integration at Anthem Blue Cross Blue Shield. In this role he is responsible for integrated behavioral health services for more than 8.2 million combined Medicaid and Medicare covered lives as well as over 19.4 million Commercially covered lives. Dr. Gross has over 20 years of clinical and operational managed care experience in the public and private sectors, including; direct clinical work with the Health and Hospital Corporation of New York, extensive private practice experience, clinical and management experience with Kaiser Permanente, ValueOptions, United Health and Anthem Blue Cross Blue Shield.
Dr. Gross received his undergraduate degree from the University of Michigan, and his PhD. from Yeshiva University. ×
How To Develop A New Service Line: Building A Diversification Strategy & Conducting A Feasibility Analysis
Breakout Session | June 5, 10:15 am
Joseph P. Naughton-Travers, EdM
Senior Associate, OPEN MINDS
Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University. ×
Eleanor Castillo Sumi, Ph.D., BCBA-D
Vice President of Research and Program Development, Uplift Family Services
Eleanor Castillo Sumi, Ph.D., BCBA-D, has over 16 years’ experience as a licensed psychologist and Board Certified Behavior Analyst. Her areas of expertise include new program development and implementation, evidence-based practices, research and evaluation, and quality assurance in behavioral health and education settings. Currently, she is the Vice President of Research and Program Development at Uplift Family Services, a statewide nonprofit behavioral health and social services agency. In her role, she oversees the agency’s outcomes and evaluations and provides leadership in the implementation of evidence-based practices, including Applied Behavior Analysis (ABA) for individuals with Autism Spectrum Disorder (ASD). Previously, Dr. Castillo Sumi served as the agency’s Director of Outcomes and Quality Assurance.
Prior to returning to Uplift Family Services, Dr. Castillo Sumi provided training and coaching to school districts implementing school-wide Positive Behavior Supports and Interventions (PBIS) as a consultant of the National Technical Assistance Center for PBIS in Northern California. In addition, she was the Founding Clinical Director of the May Institute Pediatric Specialty Center, then a start-up center that served children with developmental disabilities, mental health concerns, learning disabilities, and other behavioral healthcare needs. In this role, she developed the administrative and clinical infrastructure of this new service.
Dr. Castillo Sumi’s previous experience include Best Practices Specialist at the State of Hawaii Department of Health, Child and Adolescent Mental Health Division (CAMHD) where she provided leadership in development of statewide mental health policy and practice guidelines regarding evidence-based treatment for youth in the state’s system of care that included social services, mental health, education, and juvenile justice. Her experience related to Quality Assurance includes serving as a Director for Didi Hirsch Community Mental Health Center and Manager at the Santa Clara County Mental Health Division. Dr. Castillo Sumi has also served as a grant reviewer for the Substance Abuse and Mental Health Service Administration (SAMHSA) and Bureau of Primary Health Care Health Resources and Services Administration (HRSA); manuscript reviewer for various journals and publications; and faculty at various universities in Northern and Southern California. In addition, Dr. Castillo Sumi has authored and co-authored several articles and technical reports.
Dr. Castillo Sumi received her doctoral degree at Palo Alto University, master’s degree at Chaminade University of Honolulu, and bachelor’s degree at California State University, Northridge. ×
Teri Herrmann, MA
Chief Executive Officer, SPARC Services and Programs
Teri Herrmann has over 17 year’s experience in the Behavioral Health Industry. She is currently the CEO of SPARC Services and Programs and is responsible for the company’s program development, and oversight of the clinical and business operations. SPARC is currently providing a unique and customer driven continuum for children and adults with the mission of keeping individuals out of institutionalized care. SPARC is currently engaged in value based contracting with payers. In her role, Teri participated in the development of the value based contracts.
Teri has been with SPARC for three years and during this time, the company has expanded from one primary Behavioral Health Service, Family Centered Treatment, delivered in one county, to hold contracts for seven different service lines across 26 counties in NC.
Teri holds a Masters in Forensic Psychology from Sage Graduate School in New York. ×
Executive Summit | June 4, 9:00 am
Senior Associate, OPEN MINDS×
Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
2018 Institute Hotel & Venue
Sheraton New Orleans Hotel
500 Canal Street, New Orleans, Louisiana, 70130
The only national event focused on the emerging innovations disrupting the market – and the strategic science behind making them work for consumers with complex conditions.
Competitive advantage in a performance-based market depends on the ability of organizations to innovate and take successful innovation to scale. This year, OPEN MINDS is presenting a week of can’t-miss events, session, and activities designed to help executives develop and refine their value proposition, re-frame market challenges into opportunities, and build innovation-competent organizations.
Day One of Strategy & Innovation week kicks off with two exciting events: The I/DD Executive Leadership Summit, a full day event focused on practical, cutting-edge ideas for executives serving the intellectual/developmental disabilities markets, and Finding The Path To Online Marketing Success: An OPEN MINDS Executive Seminar On Best Practices In Website & Social Media Marketing.
The institute will feature over 30 executive sessions, including didactic educational sessions; panel discussions with industry thought leaders; case model learning sessions featuring innovative organizations and programs. Sessions are led by highly experienced OPEN MINDS moderators with guest speakers presenting their organization’s projects and a wide range of viewpoints, including Michael G. Griffin, Chief Executive Officer, Daughters of Charity and Charles Gross, Ph.D., Vice President, Behavioral Health, Anthem, Inc.
Best Practice Service Line Development: An OPEN MINDS Seminar On New Service Line, Design, Development, & Launch closes out the week providing attendees with everything they need to know about developing a new service line.
Join 400+ industry thought leaders, innovators, and market experts this June in New Orleans for a can’t-miss event! Register your team online today!