The need for integrated, whole-person care models continue to rise. Recent data has shown that 79% of all antidepressant medications and 45% of all antipsychotic medications are prescribed by a primary care physician. Medicaid behavioral health benefits are moving away from “carve out” models towards integrated care. Plus, more and more health plans are including behavioral health in their primary care capitation models each year.
But what exactly does whole-person care mean? Whole-person care is a unique system of care that focuses on the “big picture” of a person’s health. This philosophy takes into consideration a diverse spread of factors that contribute to the health outcomes of a person such as economic conditions, social stressors, environmental exposures, and behavioral factors in addition to physical and mental health.
On the flip side, integrated care presents a method of streamlining disjointed services and separate pockets of care to offer a comprehensive healthcare approach that considers the whole person. It involves reshaping the structure of healthcare services and organizations to enhance care accessibility, encompass various provider disciplines and entities, and foster extensive interdisciplinary collaboration.
To meet these rising demands for integrated, whole-person care models, OPEN MINDS has created the Whole-Person Care Learning Path which offers customized content and strategies to help provider organizations develop comprehensive, patient-centered care that addresses physical, mental, and social well-being.
View featured courses and sessions below to get started!
The Culture Challenges In Merging Primary Care & Specialty Care
Integration of primary care and specialty care is a key strategy for providing consumer-centric services, establishing payer preference, and strengthening competitive position in the market. Plus, there are a number of advantages to service integration through merger or acquisition, but a number of surveys suggest that 50% to 75% of post-merger integrations fail because of culture issues. This session will highlight key insights from an organization that successfully integrated primary and specialty care.
In this session, attendees will explore:
- The business model and cultural challenges of integration
- Strategies for identifying and assessing the cultural challenges prior to finalizing the deal
- Proven tactics to incorporate cultural alignment into the merger integration activities
Nathan Fawson
Nathan has served in many roles with Southeast Kansas Mental Health Center since starting with the agency originally as a therapist in 1996. After a brief departure, he returned to SEKMHC as the director from 2001 to 2010. In 2013, Nathan accepted the CEO position. His duties include oversight of all services. However, he feels his most important responsibilities are to inspire and support excellence and resilience within SEKMHC.
Ken Carr
Ken Carr brings over 20 years of finance, technology, data analysis and reporting experience in the health and human service field to OPEN MINDS. He currently ia a Senior Associate with the OPEN MINDS consulting practice. In this role, he served as a subject matter expert in the OPEN MINDS consulting practice where he has led numerous engagements in strategic planning, merger and acquisition prospecting, business process improvement, financial analysis of service lines, and technology selection.
Before joining the OPEN MINDS team, he served as the Chief Financial Officer of The Centers, a community mental health center in Ocala, Florida. In this position, Mr. Carr led a realignment of the organization’s financial management functions. This included revenue cycle management, EHR bill implementation and reporting, cash management enhancement, and strategic financial analysis.
Prior to his role at The Centers, Mr. Carr served as Chief Financial Officer of Guild Incorporated, an organization providing residential and community based mental health services in St. Paul, Minnesota. As CFO, Mr. Carr led the financial, billing, IT, quality, informatics, compliance, and facilities activities. During his tenure at Guild Incorporated, Mr. Carr used his expertise in change management and business process improvement to lead the EHR implementation team, align service data reporting and financial performance, and lead the financial and data capture activities for new service initiatives.
Mr. Carr has also held the positions of Administrative Director and Finance Director at the St. Paul National Testing Laboratory, a biomedical testing facility of the American Red Cross. In those positions he oversaw activities to enhance inventory management, align financial results to industry standards, and improve financial and facilities performance through problem analysis and quality management initiatives. He also was involved in directing human resource functions during laboratory closing near the end of his tenure.
Mr. Carr earned a Bachelor of Science in Business Administration from the University of South Dakota, and a Master of Divinity Degree from Sioux Falls Seminary. He maintains an active CPA license with the State of South Dakota.
Measuring What Matters — An Exploration Of Patient-Centered Outcomes & Feedback Informed Care
Join Dr. Stuart Buttlaire for a discussion on gauging meaningful metrics in Patient Centered Care. Numerous studies have highlighted the positive impact of patient feedback on clinical outcomes. This session will explore the underlying principles and framework supporting this methodology, and provide insights into enhancing your organization’s practices for optimal outcomes.
Stuart Buttlaire, Ph.D., MBA
Stuart Buttlaire has over 35 years of clinical, management, and leadership experience. His career includes diverse experience in both the public and private sectors of healthcare providing leadership and direction in healthcare delivery.
Dr. Buttlaire currently serves as the Regional Director of Behavioral Health and Addiction Medicine for Kaiser Permanente. In this role, Dr. Buttlaire designs and oversees a broad continuum of services and programs for both inpatient, ambulatory, and emergency settings for mental health and addiction medicine. Dr. Buttlaire previously served as the Regional Director of Inpatient Psychiatry and Continuing Care at Kaiser Permanente and the lead Mental Health Representative within Kaiser Permanente’s State Program Initiatives including Medicaid and Medicare.
Additionally, Dr. Buttlaire served as a regional leader in the development of best practices at Kaiser Permanente. Dr. Buttlaire developed and led major program redesigns including Integrated Urgent Services for adults and youth with mental health and substance use disorders, Kaiser Permanente Post-Acute Center (SNF) Behavioral Health Program, mental health and emergency room consultation and suicide prevention, multi-family groups for adults and teens in treatment of severe psychiatric conditions, and intensive outpatient treatment programs for adults and youths. Recently, Dr. Buttlaire implemented a mobile application for eating-disordered patients that won Kaiser’s Innovation Award. Dr. Buttlaire also developed and implemented two psychiatric inpatient units at Kaiser Permanente, one of them was a medical/psychiatric unit to treat those members with both medical and psychiatric co-morbidities and the other, was a free-standing psychiatric health facility.
Additionally, Dr. Buttlaire often provides expertise and consultation on state and federal legislation and its impact on behavioral health within Kaiser Permanente, the State of California, and nationally. Dr. Buttlaire is currently the Board President of the Institute for Behavioral Health Improvement. He was selected to the American Hospital Association Regional Policy Board for Western Section after serving as AHA’s Chair of Behavioral Health and Substance Abuse section. He is currently on the Board of Directors of NAMI California, and the California Hospital Association’s Advisory Board of Behavioral Health.
Dr. Buttlaire is a graduate from the University of California, Irvine’s Paul Merage School of Business with a Master of Business Administration with a concentration in Health Care Management, Finance, and Marketing. Dr. Buttlaire also graduated from the California Institute of Integral Studies with a Ph.D. in Clinical Psychology. Additionally, Dr. Buttlaire holds a Master of Arts in Counseling Psychology from California State University, Humboldt, and a Bachelor of Arts in Psychology and Political Science from the University of Colorado.
Carol Clayton, Ph.D.
Dr. Carol Clayton is a licensed, practicing psychologist with 30 years of healthcare experience in the public and private sector, including non-profit and private practice work. She currently works as the Translational Neuroscientist for Relias, specializing in healthcare solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the NC Council of Community Programs from 2000- 2006. The NC Council is the predecessor organization to i2i.
Housing As Health Care – Addressing The Housing & Homelessness Crisis Through Braided Funding & Housing Supports
The linkage between health outcomes and homelessness or lack of affordable housing is well established. Recent flexibilities in federal policy that grant states greater leeway in reimbursing for both housing units and housing support services offer new growth opportunities for specialty healthcare providers serving populations with high housing needs – seriously mentally ill or substance use conditions, high cost/high need individuals, and populations in long-term care or transitioning from institutional environments. This session equips organizations to enter new markets in housing and supports housing service delivery through national experts and case studies of successful housing providers. This session’s key takeaways are:
- Sources of funding for bricks and mortar, rental subsidies, and service delivery
- Best practice-supported housing models
- How states and specialty providers are operationalizing new housing service models through Medicaid
Dr. Michael Franczak
Michael Franczak currently serves as the Director of Population Health Services for Copa Health, Phoenix, Arizona. Dr. Franczak has been involved in Mental Health, Substance Abuse and Development Disability services in Pennsylvania, North Carolina and Arizona for the past 40 years. Dr. Franczak has served as an expert witness in many landmark cases concerning mental health and developmental Disabilities and serves as an expert to the US Department of Justice Civil Rights Division. Dr. Franczak has been the primary investigator on numerous grants from the Substance Abuse Mental Health Service Administration including Housing Approaches for Persons with a Serious Mental Illness, Jail Diversion for Persons with a Serious Mental Illness, Integrated Substance Abuse Mental Health Treatment Models System of Care Practices for Children and Adolescents and Substance Abuse Services for Adolescents.
Rob Rogers
Rob is a graduate of Messiah College, where he received a BA in psychology, and later received his MA in psychology from Geneva College. In 2020, he went back to school and received his MBA from The University of West Alabama.
He has worked in the non-profit sector for over 30 years. He joined Volunteers of America in 1999 and currently serves as the President/CEO of VOA Southeast. The organization serves over 35,000 people each year across Alabama, Georgia, and Mississippi and provides services and support for people with disabilities, veterans, at-risk youth, the elderly, the homeless, and those recovering from addictions. Rob has also served as the President/CEO of VOA Carolinas and the COO of VOA Chesapeake.
Throughout his career, Rob has established an outstanding reputation as a leader, team builder, and strategic thinker. His efforts have led to the development of a variety of human service programs that meet critical community needs and are often operated in conjunction with an affordable housing component.
In addition, Rob has more than 20 years of affordable housing development experience with development costs in excess of $90M. Projects have ranged from single-family homes to large multi-family apartment complexes that were constructed with federal, state, and local dollars. He has also been responsible for the management of over 80 HUD, HOME, and Low-Income Housing Tax Credit funded housing facilities in his career.
One of his proudest career achievements is the development of the Program of All-Inclusive Care for the Elderly (PACE) in Durham, North Carolina. This Centers for Medicare and Medicaid Services program is a comprehensive medical and social service model for serving the nation’s most frail elderly within their homes. The program includes a partnership with the Duke University Healthcare System.
In 2016, Rob was selected by Merryck & Co., a global executive mentoring firm, for their intensive mentorship program, and those relationships continue to this day. Finally, he is a founding member of the Alabama Service Providers Association, an association of providers of community-based services for individuals with intellectual and developmental disabilities in Alabama, and has served on their board since 2017.
Tiffany Villines, MPA
Tiffany Villines is the Washington State Director for Carelon Behavioral Health. As the Director she oversees three regions in Washington to include North Central, Pierce and Southwest. Tiffany is an executive with proven strategic and operational skills. Her background consists of more than 25 years in behavioral health and health care policy. Born and raised in Washington State, she received her bachelor’s degree in business administration in 2001 from the University of Washington and her master’s in public administration from The Evergreen State College in 2003.
Christy Dye, MPH
Christy Dye is a data-focused healthcare executive who brings over 30 years of experience supporting provider organizations, state agencies, and communities in achieving their business, operational, and quality goals in health and human services to OPEN MINDS as a Senior Associate. Christy’s career has included working as a state Medicaid leader, a national expert in substance abuse treatment systems, health information exchange and interoperability, and as chief executive for Arizona’s leading integrated primary/behavioral healthcare provider.
Prior to OPEN MINDS, Ms. Dye served as Chief Business Development Officer for Health Current, (division of Contexture), Arizona’s statewide health information exchange (HIE). While there, Ms. Dye developed provider education and training programs in using clinical and administrative data to improve patient outcomes and manage value-based reimbursement contracts. She led the Health Current HIE research data initiative in partnership with Arizona State University and also served as co-principal investigator for a National Institute of Mental Health project at ASU focused on information sharing for behavioral health populations.
Ms. Dye is the former Chief Executive Officer for Partners in Recovery (now Copa Health), an Arizona agency serving more than 10,000 adults with serious mental illness. At Partners she created a network of fully integrated behavioral and primary care clinics for SMI adults, and launched the company’s population health, value-based and complex care programs, including Arizona’s only Medical Assertive Community Treatment (ACT) Team.
Prior to PIR, she served as Division Chief for Clinical and Recovery Services and Arizona’s state substance abuse director at the Arizona Department of Health, Division of Behavioral Health. As a state official, she served on a team charged with the re-design of Medicaid behavioral health benefits in Arizona and oversaw the expansion of the state’s contracted managed care system to a more recovery focused model, including expansion of peer-delivered mental health, addiction, and consumer-operated services.
Ms. Dye graduated from the University of Arizona with a Master’s in Public Health Administration. She received her Bachelor’s degree from the University of Illinois Urbana-Champaign. She is an active member of the Community Advisory Board for Health Informatics at ASU’s College of Health Solutions.
Emerging Markets In Behavioral Health Crisis Response Systems
Behavioral health crisis response systems have emerged as a new and distinct service market in recent years, driven by state struggles to address rising rates of mental health issues, the escalating problem of psychiatric boarding in emergency rooms, and the launch of the national 988 suicide hotline. This session covers the core components of a comprehensive crisis delivery system, featuring three specialty crisis service providers delivering different levels of crisis care within one community system. The key takeaways are:
- Learn the core components of an evidenced-based crisis delivery system using the SAMHSA framework for crisis care
- Understand key trends in federal and state financing of crisis delivery systems
- Hear how case studies become successful crisis providers: a statewide crisis phone system, a crisis mobile team provider, and a crisis stabilization center provider
Tad Gary
Tad Gary is the Deputy CEO of Mercy Care, an Arizona-based managed care organization serving more than 475,000 Medicaid and Medicare members under six governmental contracts. These include AHCCCS Complete Care, Arizona Long Term Care System (ALTCS), Regional Behavioral Health Authority for Maricopa County, Developmentally Disabled, Department of Child Safety Comprehensive Health Plan (DCS CHP), and Medicare Dual SNP contracts.
As Deputy CEO, Tad is responsible for all health plan activities for all product lines. He also supports all Mercy Care business development and implementation efforts throughout Arizona.
Tad has held multiple leadership roles during his more than 20-year career in health care and social services. Tad is a member of the Greater Phoenix Chamber Board and a Trustee of the Vitalyst Health Foundation. He was also appointed to the State of Arizona Opioid Review Council and to the Phoenix Police Review and Implementation Ad Hoc Committee. Tad is the former president of the Arizona Counselors Association and former President of the Institute for Mental Health Research EpiCenter, serving adolescents experiencing their first episodes of psychosis.
He earned his master’s degrees in counseling and education and has completed executive education in finance and accounting from the Wharton School at the University of Pennsylvania.
Shelley Curran, LPC
Shelley Curran is the Director of Crisis, Cultural, Prevention, and Court Programs at Mercy Care which is the Regional Behavioral Health Authority for Maricopa, Pinal, and Gila counties in Arizona. She is responsible for ongoing development and oversight of the 24-hour Crisis System in this central region of Arizona which has a population of 5 million people who are all eligible for crisis services regardless of insurance coverage. The Arizona coordinated system of entry into crisis services is community based, recovery-oriented, and member focused. Shelley has also worked with justice-involved persons in the public behavioral health system for more than 30 years and oversees the Mercy Care Court Advocacy and Jail Diversion programs which include mental health professionals who work as a bridge between clients, families, and the criminal justice system.
She is a licensed professional counselor and has presented on the topic of multi-system collaboration at local and national venues including the annual conferences of the American Probation and Parole Association, National Council for Behavioral Health, Arizona Public Defenders Association, and Arizona Problem Solving Courts. She is a founding member of the Arizona Mental Health and Criminal Justice Coalition and has been appointed to multiple task forces focusing on the intersect of mental health and justice at the Supreme Court of Arizona.
Justin Chase, LMSW, MBA, FACHE
Justin is a nationally recognized subject matter expert in crisis systems, recovery-oriented systems of care, peer integration, non-profit organizational leadership and development. His expertise also includes developing sustainable, effective and efficient healthcare programs and systems. He has served as a behavioral health administrator, executive, network/program developer, direct practitioner and project manager within the public behavioral health and child welfare system for more than 15 years.
Justin earned Bachelor of Science and Master of Science degrees in Social Work from Arizona State University and holds a Certificate in Nonprofit Management from Duke University. Justin is a Licensed Master Social Worker in the State of Arizona, Certified Professional in Healthcare Quality, Certified Six Sigma Green Belt, Certified Peer Support Specialist in the State of Arizona, Certified Crisis Interventionist by the American Academy of Experts in Traumatic Stress and a Fellow with the National Center for Crisis Management and the American College of Healthcare Executives. Justin also serves on the International Council for Helplines Board of Directors.
Erica Chestnut-Ramirez, MC, LISAC
Erica Chestnut-Ramirez is the Regional Vice President at LaFrontera Arizona in the Central region of Arizona. She oversees all operations at EMPACT-Suicide Prevention Center, which has 9 facilities across Maricopa and Pinal Counties. Erica is a 2002 graduate of Arizona State University’s Masters of Counseling Program and is independently licensed as a Substance Abuse Counselor through the AZ Board of Behavioral Health. Erica has been working in the public mental health system in Arizona for 24 years. Throughout her career she has worked with all major populations, including individuals with serious mental illness and both adult and children with general mental health and substance use issues. Erica has over 15 years of experience in crisis services (adult and child) and has conducted numerous trainings nationally and internationally related to the effective use of Mobile Crisis Teams. She is an instructor in crisis training and suicide prevention, including having served as a lead instructor for the Phoenix-Metro CIT Program as well as being a certified Mental Health First Aid instructor.
John Hogeboom
John Hogeboom has worked within the Community Bridges, Inc. (CBI) system of care network since 1994 and currently serves as the President/CEO. Prior to this, John served as Deputy CEO for two years and as the Chief Operating Officer (COO) for the 11 years prior. During his 25-year career in the integrated behavioral/medical health care field, Mr. Hogeboom has gained considerable experience leading clinical operations, quality management, peer support, and medical practice. He enhanced existing programs and developed new programs that have impacted communities and now support agency growth and sustainability.
During his tenure as COO and Deputy CEO, Mr. Hogeboom’s primary focus was on the building of sustainable and meaningful models of care in areas of Arizona that have lacked access to behavioral health services. He and his team have served as the chief architects of the strategy and execution of community-based systems of care which have increased the availability of crisis and general behavioral health services to underserved rural communities throughout Arizona in partnership with local law enforcement, hospitals, tribal and county governments.
In addition to focusing on rural areas, Mr. Hogeboom has been successful in the development of the Access Point and Transition Point models in Maricopa and Pima Counties which provide 24/7 evaluation services to the general community and serve as a police drop-off and short-term crisis residential/hospital step down unit (developing the first community psychiatric emergency center (CPEC) in the East Valley).
In 2019, Mr. Hogeboom became the President/CEO of Community Bridges, Inc., an Arizona private non-profit agency with over 1,600 employees delivering the full continuum of Integrated Behavioral Health services across 31 separate programs across seven counties in Arizona. CBI’s continuum currently delivers over 200,000 episodes of care per year through Crisis, Inpatient, Residential, Housing, Peer Navigation, Women and Children’s Programs, Prevention, Homeless Outreach, Forensic Assertive Community Teams, Medication Assisted Treatment, Patient Centered Medical Homes (PCMH) and Community Education. Mr. Hogeboom’s commitment to the mission and purpose of CBI remains his guiding light to support the talented and innovative staff that make CBI a true community partner.
John Hogeboom has a Master’s Degree in Business Administration from the University of Phoenix and a Bachelor’s Degree of Science Administration of Justice from Arizona State University. He is a Licensed Independent Substance Abuse Counselor (LISAC).
Christy Dye, MPH
Christy Dye is a data-focused healthcare executive who brings over 30 years of experience supporting provider organizations, state agencies, and communities in achieving their business, operational, and quality goals in health and human services to OPEN MINDS as a Senior Associate. Christy’s career has included working as a state Medicaid leader, a national expert in substance abuse treatment systems, health information exchange and interoperability, and as chief executive for Arizona’s leading integrated primary/behavioral healthcare provider.
Prior to OPEN MINDS, Ms. Dye served as Chief Business Development Officer for Health Current, (division of Contexture), Arizona’s statewide health information exchange (HIE). While there, Ms. Dye developed provider education and training programs in using clinical and administrative data to improve patient outcomes and manage value-based reimbursement contracts. She led the Health Current HIE research data initiative in partnership with Arizona State University and also served as co-principal investigator for a National Institute of Mental Health project at ASU focused on information sharing for behavioral health populations.
Ms. Dye is the former Chief Executive Officer for Partners in Recovery (now Copa Health), an Arizona agency serving more than 10,000 adults with serious mental illness. At Partners she created a network of fully integrated behavioral and primary care clinics for SMI adults, and launched the company’s population health, value-based and complex care programs, including Arizona’s only Medical Assertive Community Treatment (ACT) Team.
Prior to PIR, she served as Division Chief for Clinical and Recovery Services and Arizona’s state substance abuse director at the Arizona Department of Health, Division of Behavioral Health. As a state official, she served on a team charged with the re-design of Medicaid behavioral health benefits in Arizona and oversaw the expansion of the state’s contracted managed care system to a more recovery focused model, including expansion of peer-delivered mental health, addiction, and consumer-operated services.
Ms. Dye graduated from the University of Arizona with a Master’s in Public Health Administration. She received her Bachelor’s degree from the University of Illinois Urbana-Champaign. She is an active member of the Community Advisory Board for Health Informatics at ASU’s College of Health Solutions.
Next Generation Whole-Person Care: Behavioral Health As Primary Care
Geisinger is a regional health care system located in central Pennsylvania that services over 3 million patients annually throughout 45 counties.
Under the Geisinger brand there are 10 hospital campuses, a health plan with more than half a million members, a research institute, the Geisinger College of Health Sciences, and the recently opened Geisinger Behavioral Health Center Northeast, a behavioral health joint venture hospital with Acadia Healthcare Systems, Inc.
In this plenary session, Dawn Zieger, Vice President of the Department Of Psychiatry and Behavioral Health at Geisinger will explore Geisinger’s innovative approach to whole-person care,, their pending model for localization of virtual care as a solution for consumers with complex needs, and how they have found success operationalizing these concepts in a cohesive delivery system.
Dawn Zieger, MPH
Dawn Zieger is Vice President of Psychiatry and Behavioral Health at Geisinger. Dawn is a dynamic speaker, change agent, and advocate for mental health services. In her current role, she is responsible for the operations of a full continuum of behavioral health services, including inpatient and outpatient behavioral health, addiction medicine and substance use treatment services serving Central Pennsylvania. Dawn has led the transformation efforts to bring needed Behavioral Healthcare to rural Pennsylvania through virtual care while creating surge capacity for mental health services. Ms. Zieger has a passion for integration and transformation, leading multi-organizational initiatives to bring needed behavioral healthcare to patients across the continuum.
Ms. Zieger has a diverse background in healthcare, payer, and technology-based environments. Prior to coming to Geisinger, she led transformation programs at JPS Health Network as Executive Director of Community and Director of Ambulatory Behavioral Health. Ms. Zieger is a proud Army veteran with experience working with PATRIOT missile systems. She’s also an assistant professor at Geisinger Commonwealth School of Medicine, supporting cross disciplinary educational programming.
She earned a master’s degree in public health from the Geisel School of Medicine at Dartmouth College and has a bachelor of science degree from Dallas Baptist University. Dawn is dedicated to developing people and programs, leading teams through change, and serving the needs of the community.
Joseph P. Naughton-Travers, EdM
Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.
Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics. Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.
Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.
He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.
Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.
Findings Of The 2024 OPEN MINDS National Innovation Survey: How Specialty Providers Are Moving Innovation To Action
“Innovation” means novel ideas that can be transformed into services that generate value for customers, payers, and providers. Each year OPEN MINDS conducts a comprehensive survey of provider organizations to uncover which innovations are having the greatest impact in the field and are helping organizations gain a competitive advantage. The survey examines the leading program and service innovations— from telehealth and colocation to eCBT – and compares trends in adoption to prior years.
This session will also feature case studies by organizations that embraced innovation and put it into practice, examining how the idea was selected, how it operates, who pays for it, and lessons learned along the way.
Join OPEN MINDS and our guests for this in-depth examination of how innovative ideas make it to market.
Vicki Staples, MEd, CPRP
Vicki Staples, MEd, joined Valleywise Health in 2016 as the Director of Outpatient Behavioral Health Services, providing administrative and clinical oversight of outpatient behavioral health clinics, including the First Episode Centers, Assertive Community Treatment Program, Mesa Behavioral Health Specialty Center, and the Integrated Behavioral programs located in Federally Qualified Health Centers across Maricopa County. Formerly the Associate Director for Clinical Initiatives at the ASU Center for Applied Behavioral Health Policy and Director of Recovery, Resiliency & Wellness for the Arizona Department of Health Services/Division of Behavioral Health. She has over 35 years of experience implementing evidence-supported clinical and recovery services in Arizona and continues to focus on increasing collaboration with stakeholders and across service systems to stimulate practice improvements and promote recovery for all behavioral health populations.
Ryan Mattson, LCPC, MHPP
Ryan is the director of social services for Connections Montana where he has led the mobile crisis response team since December 2022. Ryan is a Licensed Clinical Professional Counselor and a Certified Mental Health Professional Person in Montana whose career has been driven by his passion for helping those experiencing a behavioral health crisis. Prior to joining Connections, Ryan worked as the Crisis Intervention Specialist (CIS) Supervisor at Bozeman Health and the Service Line Director of Crisis at Western Montana Mental Health Center.
Ryan has assisted and led the launch of several co-responder programs in several states across his decade-long career including establishing a pilot Co-Responder Program in Larimer County, Colorado, and the first Co-Responder programs in Gallatin County and Flathead County, Montana.
Christy Dye, MPH
Christy Dye is a data-focused healthcare executive who brings over 30 years of experience supporting provider organizations, state agencies, and communities in achieving their business, operational, and quality goals in health and human services to OPEN MINDS as a Senior Associate. Christy’s career has included working as a state Medicaid leader, a national expert in substance abuse treatment systems, health information exchange and interoperability, and as chief executive for Arizona’s leading integrated primary/behavioral healthcare provider.
Prior to OPEN MINDS, Ms. Dye served as Chief Business Development Officer for Health Current, (division of Contexture), Arizona’s statewide health information exchange (HIE). While there, Ms. Dye developed provider education and training programs in using clinical and administrative data to improve patient outcomes and manage value-based reimbursement contracts. She led the Health Current HIE research data initiative in partnership with Arizona State University and also served as co-principal investigator for a National Institute of Mental Health project at ASU focused on information sharing for behavioral health populations.
Ms. Dye is the former Chief Executive Officer for Partners in Recovery (now Copa Health), an Arizona agency serving more than 10,000 adults with serious mental illness. At Partners she created a network of fully integrated behavioral and primary care clinics for SMI adults, and launched the company’s population health, value-based and complex care programs, including Arizona’s only Medical Assertive Community Treatment (ACT) Team.
Prior to PIR, she served as Division Chief for Clinical and Recovery Services and Arizona’s state substance abuse director at the Arizona Department of Health, Division of Behavioral Health. As a state official, she served on a team charged with the re-design of Medicaid behavioral health benefits in Arizona and oversaw the expansion of the state’s contracted managed care system to a more recovery focused model, including expansion of peer-delivered mental health, addiction, and consumer-operated services.
Ms. Dye graduated from the University of Arizona with a Master’s in Public Health Administration. She received her Bachelor’s degree from the University of Illinois Urbana-Champaign. She is an active member of the Community Advisory Board for Health Informatics at ASU’s College of Health Solutions.
Carol Clayton, Ph.D.
Dr. Carol Clayton is a licensed, practicing psychologist with 30 years of healthcare experience in the public and private sector, including non-profit and private practice work. She currently works as the Translational Neuroscientist for Relias, specializing in healthcare solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the NC Council of Community Programs from 2000- 2006. The NC Council is the predecessor organization to i2i.
Taking New Ideas To Scale: The Key To Success Is Innovation
It is no longer negotiable: Every health and human services organization needs a growth strategy. From organic growth of current services to intellectual property licensing to affiliation agreements, choosing the right growth strategy for your organization can be daunting.
Join Monica Oss, CEO and Founder at OPEN MINDS, for an exploration of tactical decision-making for executive teams to help them improve or develop new comprehensive strategic plans aligned with long-term organizational goals.
Monica E. Oss
Monica E. Oss, M.S. is the founder of OPEN MINDS and serves as its chief executive officer, executive editor of its publications and websites, and executive lead of its consulting engagements. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. She is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field – and its focus on the verticals of the field serving consumers with chronic conditions and complex support needs.
Ms. Oss has extensive experience in developing and implementing growth strategies for a wide array of organizations in the field. She has expertise in industry trend analysis, reimbursement and rate setting, and creating actionable plans for market success. In her role, she has led numerous engagements with state Medicaid plans, county governments, private insurers, and health plans, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
Prior to founding OPEN MINDS, Ms. Oss served as an executive with a nationally managed behavioral health organization, responsible for market development, actuarial analysis, and capitation-based rate setting. She also held a position as vice president of the U.S. risk management and underwriting division of an international insurance company.
Ms. Oss has been the keynote speaker at the conferences of dozens of national associations and has been published in a wide range of professional journals and trade publications. She has provided Congressional and state legislative testimony on issues as diverse as the financial impact of parity and payer medication access policies.
Ms. Oss has led a range of industry research and consultation initiatives, serving as principal investigator on research projects that include the examination of national managed care enrollment and service patterns, development of provider rate structures for government entities, creation of return-on-investment models for technology investments; design of performance-based compensation models within public and private health plans; and analysis of the economic impact of changes in benefit design, adoption of evidence-based practices, and new technologies.