Planning A Digital Consumer Experience
Consumer’s satisfaction with their health care experiences is linked to continuity of care and positive outcomes. To improve consumer engagement and satisfaction, executive leaders seek digital solutions that create customized experiences. Providers are tasked with delivering convenient access to physical, behavioral, and social services with quicker wait times, more transparency, and assurances of data privacy and security. Hear from provider organizations that are planning and implementing a range of digital services to improve the consumer experience, including:
- Developing practical technology innovations around consumer needs
- Incorporating digital tools to enhance consumer experience and consumer engagement
- Delivering more significant value to consumers by reshaping how technology is deployed