7:00 am - 8:30 am CT

Registration & Executive Networking Breakfast In The Institute Exhibit Hall

Networking

Studies have shown that people who skip breakfast are more likely to have problems focusing on the day at hand. Avoid the struggle, and join us for breakfast in the Exhibit Hall, courtesy of our event Networking Partners! After you check in at the Registration Desk, grab something to eat and take the time to meet your fellow attendees.


8:30 am - 9:30 am CT

The Strategic Path To Health System Sustainability: Lessons From Northwell Health

Plenary Address

Increased competition, reimbursement pressure, financial risk, and regulatory compliance requirements are here to stay. No matter what your organization’s size or specialty in the health and human service field, an effective strategy for sustainability is more essential to success than ever before. The payment landscape is changing and provider organizations are having to answer the question: what is our new path forward to sustainability? For the largest health system in New York state, Northwell Health System, formerly known as North Shore-LIJ Health System, the answer is repositioning. In this exciting session, Kristopher L. Smith, M.D., MPP, Vice President and Medical Director for Northwell Health Solutions, will present the Northwell roadmap to sustainability – from starting their own insurance operation, to building a care management organization, to developing their own population health management tools.


9:45 am - 11:00 am CT


Need Capital? A Non-Profit’s Guide To Financing New Services

Breakout Session

Capital – a scarce resource even in the best of times – is an important part of any organization’s success equation. Preparing for health IT initiatives, strategic market positioning, and a quality reporting infrastructure are big drivers of capital needs in health care organizations. How to find that capital? Grants, venture capital, mergers, small business loans, employee stock ownership plans, for-profit subsidiaries – there are a number of sources, but developing a well-defined funding model is a long-term investment that requires considerable planning. The capital issue is going to be increasingly important for service provider organizations, especially those looking to diversify their service offerings. In this essential session, we will discuss how to better position your organization to attract the dollars you need to build the programs you want – and hear from executives who’ve been there.


The Challenges Of Implementing A Strategic Plan: An Executive Discussion Session

Breakout Session

How do you position your organization in an uncertain marketplace? A successful strategic planning process will provide you with an outstanding roadmap – not only for developing plans in uncertain times, but also for putting those plans into action and evaluating their success. This session will provide you with a strategic planning "roadmap" that outlines the OPEN MINDS approach to successful strategic planning. In this crucial session, we will discuss best practices in strategic plan development and the keys to success in strategic plan implementation.

Joseph P. Naughton-Travers, EdM

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.


Treatment Technology From The Payer Perspective: How UPMC Is Using Computerized Cognitive Behavioral Therapy For Population Health

Knowledge Partner

Sponsored By U Squared Interactive

In today’s health care market, the use of treatment technologies is changing the paradigm for consumer care management and service delivery. Technologies like Computerized Cognitive Behavioral Therapy (cCBT) are quickly becoming key to meeting consumer expectations, increasing access to care, lowering costs, and improving outcomes. In this can’t-miss session, we’ll discuss the growing use of treatment technologies and how they are shaping population health.  We’ll also hear from Dr. Ellen Beckjord of UPMC Health Plan about their use of “Beating the Blues,” a cCBT treatment program. Dr. Beckjord will discuss UPMC Health Plan’s use of Beating the Blues across a broad health plan population, how they implemented the program, and how they are planning to use it to advance their clinical strategy in the future.

Ellen Beckjord, Ph.D., MPH

Dr. Beckjord did her training in clinical psychology at the University of Vermont, where she worked with more than one hundred cancer survivors and their families delivering evidence-based behavioral medicine interventions from time of diagnosis through end-of-life care. After completing her internship at the Vanderbilt-VA internship consortium, she entered the National Cancer Institute’s Cancer Prevention Fellowship Program and spent her first year of fellowship getting a Masters in Public Health focused on Epidemiology and Biostatistics. At the National Cancer Institute, Dr. Beckjord did her post-doctoral research in the Health Communication and Informatics Research Branch within the Division of Cancer Control and Population Sciences. From NCI, Dr. Beckjord spent three years in research consulting with RAND Corporation before spending nearly five years in academic medicine at the University of Pittsburgh and Hillman Cancer Center, where she received a Career Development Award to develop and test a context-aware mobile application for smoking cessation. In February 2015, she left the University of Pittsburgh to join the UPMC Health Plan as Director of Population Health Program Design and Engagement Optimization. Her current work is focused on behavioral informatics and population health; specifically, the use of mobile technology to promote health, wellness, and health behavior change. She is particularly interested in the role of consumer generated health data in an informatics-enabled learning health care system.

Need Capital? A Non-Profit’s Guide To Financing New Services

Breakout Session

Capital – a scarce resource even in the best of times – is an important part of any organization’s success equation. Preparing for health IT initiatives, strategic market positioning, and a quality reporting infrastructure are big drivers of capital needs in health care organizations. How to find that capital? Grants, venture capital, mergers, small business loans, employee stock ownership plans, for-profit subsidiaries – there are a number of sources, but developing a well-defined funding model is a long-term investment that requires considerable planning. The capital issue is going to be increasingly important for service provider organizations, especially those looking to diversify their service offerings. In this essential session, we will discuss how to better position your organization to attract the dollars you need to build the programs you want – and hear from executives who’ve been there.

The Challenges Of Implementing A Strategic Plan: An Executive Discussion Session

Breakout Session

How do you position your organization in an uncertain marketplace? A successful strategic planning process will provide you with an outstanding roadmap – not only for developing plans in uncertain times, but also for putting those plans into action and evaluating their success. This session will provide you with a strategic planning "roadmap" that outlines the OPEN MINDS approach to successful strategic planning. In this crucial session, we will discuss best practices in strategic plan development and the keys to success in strategic plan implementation.

Joseph P. Naughton-Travers, EdM

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

Treatment Technology From The Payer Perspective: How UPMC Is Using Computerized Cognitive Behavioral Therapy For Population Health

Knowledge Partner

Sponsored By U Squared Interactive

In today’s health care market, the use of treatment technologies is changing the paradigm for consumer care management and service delivery. Technologies like Computerized Cognitive Behavioral Therapy (cCBT) are quickly becoming key to meeting consumer expectations, increasing access to care, lowering costs, and improving outcomes. In this can’t-miss session, we’ll discuss the growing use of treatment technologies and how they are shaping population health.  We’ll also hear from Dr. Ellen Beckjord of UPMC Health Plan about their use of “Beating the Blues,” a cCBT treatment program. Dr. Beckjord will discuss UPMC Health Plan’s use of Beating the Blues across a broad health plan population, how they implemented the program, and how they are planning to use it to advance their clinical strategy in the future.

Ellen Beckjord, Ph.D., MPH

Dr. Beckjord did her training in clinical psychology at the University of Vermont, where she worked with more than one hundred cancer survivors and their families delivering evidence-based behavioral medicine interventions from time of diagnosis through end-of-life care. After completing her internship at the Vanderbilt-VA internship consortium, she entered the National Cancer Institute’s Cancer Prevention Fellowship Program and spent her first year of fellowship getting a Masters in Public Health focused on Epidemiology and Biostatistics. At the National Cancer Institute, Dr. Beckjord did her post-doctoral research in the Health Communication and Informatics Research Branch within the Division of Cancer Control and Population Sciences. From NCI, Dr. Beckjord spent three years in research consulting with RAND Corporation before spending nearly five years in academic medicine at the University of Pittsburgh and Hillman Cancer Center, where she received a Career Development Award to develop and test a context-aware mobile application for smoking cessation. In February 2015, she left the University of Pittsburgh to join the UPMC Health Plan as Director of Population Health Program Design and Engagement Optimization. Her current work is focused on behavioral informatics and population health; specifically, the use of mobile technology to promote health, wellness, and health behavior change. She is particularly interested in the role of consumer generated health data in an informatics-enabled learning health care system.


11:15 am - 12:30 pm CT


Addiction Treatment Transition? A Review Of The Emerging Models Replacing Residential Treatment

Breakout Session

Is the future of addiction treatment less residential? Treatment models have changed by incorporating new technologies, such as addiction medications and brain scans, and the location of treatment services is changing as well. With expanded coverage and increased addiction treatment access, treatment has become more medically oriented and community-based. For care management and service provider organizations, this interesting mix of changes means new opportunities. There are opportunities for innovative service delivery funded by Medicare, by Medicaid, in managed care plans, and with state and local government—everything from prevention/education of prescription drug abuse, to intensive outpatient services. In this exciting session, we will review some of the promising models replacing residential and inpatient addiction treatment programs.

Steve Ramsland, Ed.D.

Steven Ramsland, Ed.D. has more than 25 years of experience in the development and delivery of health and human service programs. He has held senior leadership positions in the development of several innovative service systems including Medicare Shared Savings Program ACOs, a primary care provider network, several national managed behavioral health initiatives, and innovative community programming.

Dr. Ramsland recently served as chief executive officer at Redwood Community Health, a network of 17 community health centers, with over 40 sites in northern California. The organization provides primary care, behavioral health and oral health to over 240,000 patients each year. While at Redwood he managed the implementation of an ACO, a capitated Medicaid managed care contract, and a pay-for-performance quality improvement program.

Prior to this, he was the executive director of Buckelew Programs, a leading provider of community-based, recovery-oriented behavioral health programs in Northern California. The organization provides supported housing and employment, and recovery supports, as well as two social enterprise businesses.

Dr. Ramsland was previously vice president and practice leader for United Behavioral Health’s Public Sector Practice (now Optum).   In that role, he analyzed opportunities and implemented strategies to expand public sector business – and collaborated with executive leadership at United to design and build organizational capabilities in public sector behavioral health, disease management, and consumer-directed care to support revenue growth.

In addition to his work with Optum, Dr. Ramsland also served as the chief development officer and Public Sector President for Comprehensive Behavioral Care, and as vice president, Government Programs, for ValueOptions. He has worked with government policy leaders throughout the nation to develop new, recovery-oriented approaches to delivering behavioral health and integrated medical services. He was also the Chief Executive Officer of a community mental health center, SERV Behavioral Health in New Jersey.

Dr. Ramsland earned a Doctoral Degree in Psychology from Rutgers University, a Master’s Degree in Psychology from Duquesne University, and a Bachelor’s Degree in Psychology and English from Trinity College.


Tackling The Big Challenges: The Keys To Effective Partnership With Your Non-Profit Board

Breakout Session

The board of directors is an ongoing conundrum for many non-profit CEOs – giving board members too little information and responsibility diminishes the skills and abilities they have to offer, and there is fear that giving them too much information and responsibility invites micromanaging. A well-functioning board is one that is always well-informed and engaged, but at the same time, not inclined to insert itself too closely into the organization’s day-to-day affairs. The CEO’s duty is to successfully manage this balancing act. In this essential session, we will discuss the best ways to keep boards involved and on-board with the constant change that is now a requirement for organizations that strive to stay competitive.


Using Medicare Star Ratings & HEDIS Scores To Develop New Opportunities With Health Plans

Knowledge Partner

Sponsored By Genoa, a QoL Healthcare Company

How do you secure a new customer? Develop a service that makes them successful. When it comes to provider organizations looking for new health plan customers, this means developing new models and services that can help health plans meet performance requirements. In a value-based market, health plans are increasingly focused on the Centers for Medicare and Medicaid (CMS) Star Rating system and the NCQA HEDIS scores, many of which are specific to medication utilization – and this presents new opportunities for provider organizations. In this informative session, learn how to leverage your team's knowledge of health plan performance scores, particularly those related to medication utilization, into new partnerships and new contracts with health plans. In this session, we will cover:

  • Understanding Medicare star ratings and HEDIS scores - where to find the information you need
  • Strategies to improve metrics related to medication utilization
  • Examples of "win/win" health plan/provider partnerships that have improved health plan performance scores

Orville Mercer, MSW

Orville Mercer MSW, has 38 years of experience in the community behavioral health field working primarily with complex and difficult to treat populations. He was the CEO of MetroCentre in Illinois until its merger with Chestnut Health Systems in 1996, and has since then, led the growth of a dynamic community based system that now encompasses 13 locations with 400 employees.  Chestnut Health Systems has been piloting targeted case management approaches to Managed Medicaid Health plans in the region that have resulted in significant reduction of health costs for designated high user cohorts with an outstanding  ROI for these health plans. Mercer received his MSW from Washington University, in St. Louis in 1978.

Thomas Lindquist

Tom brings more than 15 years of leadership experience to his role.  Before joining Molina, Tom served as president of AccentCare/Texas Home Health, where he was responsible for more than 10,000 employees in 29 skilled Medicare, 20 personal care, and five hospice organizations across two regions in Texas. Prior to that, Tom served as chief operating officer – community and state, Texas, at UnitedHealth Group, Inc. Tom earned his Bachelor of Business Administration in management from the University of Texas at Arlington and his Master of Business Administration in finance from the University of Houston.

Addiction Treatment Transition? A Review Of The Emerging Models Replacing Residential Treatment

Breakout Session

Is the future of addiction treatment less residential? Treatment models have changed by incorporating new technologies, such as addiction medications and brain scans, and the location of treatment services is changing as well. With expanded coverage and increased addiction treatment access, treatment has become more medically oriented and community-based. For care management and service provider organizations, this interesting mix of changes means new opportunities. There are opportunities for innovative service delivery funded by Medicare, by Medicaid, in managed care plans, and with state and local government—everything from prevention/education of prescription drug abuse, to intensive outpatient services. In this exciting session, we will review some of the promising models replacing residential and inpatient addiction treatment programs.

Steve Ramsland, Ed.D.

Steven Ramsland, Ed.D. has more than 25 years of experience in the development and delivery of health and human service programs. He has held senior leadership positions in the development of several innovative service systems including Medicare Shared Savings Program ACOs, a primary care provider network, several national managed behavioral health initiatives, and innovative community programming.

Dr. Ramsland recently served as chief executive officer at Redwood Community Health, a network of 17 community health centers, with over 40 sites in northern California. The organization provides primary care, behavioral health and oral health to over 240,000 patients each year. While at Redwood he managed the implementation of an ACO, a capitated Medicaid managed care contract, and a pay-for-performance quality improvement program.

Prior to this, he was the executive director of Buckelew Programs, a leading provider of community-based, recovery-oriented behavioral health programs in Northern California. The organization provides supported housing and employment, and recovery supports, as well as two social enterprise businesses.

Dr. Ramsland was previously vice president and practice leader for United Behavioral Health’s Public Sector Practice (now Optum).   In that role, he analyzed opportunities and implemented strategies to expand public sector business – and collaborated with executive leadership at United to design and build organizational capabilities in public sector behavioral health, disease management, and consumer-directed care to support revenue growth.

In addition to his work with Optum, Dr. Ramsland also served as the chief development officer and Public Sector President for Comprehensive Behavioral Care, and as vice president, Government Programs, for ValueOptions. He has worked with government policy leaders throughout the nation to develop new, recovery-oriented approaches to delivering behavioral health and integrated medical services. He was also the Chief Executive Officer of a community mental health center, SERV Behavioral Health in New Jersey.

Dr. Ramsland earned a Doctoral Degree in Psychology from Rutgers University, a Master’s Degree in Psychology from Duquesne University, and a Bachelor’s Degree in Psychology and English from Trinity College.

Tackling The Big Challenges: The Keys To Effective Partnership With Your Non-Profit Board

Breakout Session

The board of directors is an ongoing conundrum for many non-profit CEOs – giving board members too little information and responsibility diminishes the skills and abilities they have to offer, and there is fear that giving them too much information and responsibility invites micromanaging. A well-functioning board is one that is always well-informed and engaged, but at the same time, not inclined to insert itself too closely into the organization’s day-to-day affairs. The CEO’s duty is to successfully manage this balancing act. In this essential session, we will discuss the best ways to keep boards involved and on-board with the constant change that is now a requirement for organizations that strive to stay competitive.

Using Medicare Star Ratings & HEDIS Scores To Develop New Opportunities With Health Plans

Knowledge Partner

Sponsored By Genoa, a QoL Healthcare Company

How do you secure a new customer? Develop a service that makes them successful. When it comes to provider organizations looking for new health plan customers, this means developing new models and services that can help health plans meet performance requirements. In a value-based market, health plans are increasingly focused on the Centers for Medicare and Medicaid (CMS) Star Rating system and the NCQA HEDIS scores, many of which are specific to medication utilization – and this presents new opportunities for provider organizations. In this informative session, learn how to leverage your team's knowledge of health plan performance scores, particularly those related to medication utilization, into new partnerships and new contracts with health plans. In this session, we will cover:

  • Understanding Medicare star ratings and HEDIS scores - where to find the information you need
  • Strategies to improve metrics related to medication utilization
  • Examples of "win/win" health plan/provider partnerships that have improved health plan performance scores

Orville Mercer, MSW

Orville Mercer MSW, has 38 years of experience in the community behavioral health field working primarily with complex and difficult to treat populations. He was the CEO of MetroCentre in Illinois until its merger with Chestnut Health Systems in 1996, and has since then, led the growth of a dynamic community based system that now encompasses 13 locations with 400 employees.  Chestnut Health Systems has been piloting targeted case management approaches to Managed Medicaid Health plans in the region that have resulted in significant reduction of health costs for designated high user cohorts with an outstanding  ROI for these health plans. Mercer received his MSW from Washington University, in St. Louis in 1978.

Thomas Lindquist

Tom brings more than 15 years of leadership experience to his role.  Before joining Molina, Tom served as president of AccentCare/Texas Home Health, where he was responsible for more than 10,000 employees in 29 skilled Medicare, 20 personal care, and five hospice organizations across two regions in Texas. Prior to that, Tom served as chief operating officer – community and state, Texas, at UnitedHealth Group, Inc. Tom earned his Bachelor of Business Administration in management from the University of Texas at Arlington and his Master of Business Administration in finance from the University of Houston.


12:30 pm - 1:45 pm CT

Invitation-Only Lunch Sponsored by Netsmart Technologies

Networking

Complimentary lunch included during presentation.

Strategies, Tools & Techniques That Enable Payer-Provider Collaborations & Partnerships

The transition to integrated care is driving unprecedented change in services delivery, clinical processes and payment models. This in turn is propelling unprecedented synergies in provider-payer relationships, and the technology needed to effectively manage new processes and delivery models.

Hear from two leading provider and payer organizations about how they are leveraging the investments they have made in technology to improve services and outcomes, optimize revenue cycle and reduce risk in this new environment.

Paul Duck

Mr. Duck is a senior healthcare executive with over 25 years of experience in behavioral healthcare and has developed a deep understanding of the transformational changes taking place in the healthcare market. He currently serves as Vice President of Strategy and Development for Beacon Health Options – the nation’s largest specialty behavioral managed care company. Prior to joining Beacon, Paul was the Vice President of Business Development for Netsmart.

He is the past Chairman of the Board of Centerstone of Florida where he directed the affiliation and merger of Manatee Glens with the largest community mental health company in the United States, Centerstone of America.

He has previous senior executive experience serving as the CEO of a large outpatient radiology company in central Florida where he and the company were awarded by INC magazine as one of America’s fastest growing companies. In addition, he served as CEO of one of the largest orthopedic and ambulatory surgery center company’s in Florida where he was responsible for a massive turnaround.

Mr. Duck is known for his strong passion for our industry and is also renowned as a thought-leader to state and national audiences.


12:30 pm - 2:00 pm CT

Lunch Break

Networking

Lunch On Your Own


2:00 pm - 3:15 pm CT


How To Move From Idea To Action: A Guide To Building Successful Partnerships With Managed Care Organizations

Breakout Session

Across the country, managed care organizations are successfully delivering treatment services to large populations and doing it in a way that saves states significant sums of money. These demonstrated savings show that value-based reimbursement and managed care arrangements aren’t going anywhere, which means that executives of provider organizations must find a way to position themselves to work closely with managed care companies. How? By developing relationships with the payers in your market, considering what metrics they are tied to and how you can help them to meet their performance requirements, discussing how you can align programs and services with the goals of the payers and health plans in your market, and providing data that proves your service lines can achieve both high quality outcomes and lower costs. In this crucial session, we will discuss ways to demonstrate your organization’s value and review how to develop successful partnerships with payers in a value-based market.

Steve Ramsland, Ed.D.

Steven Ramsland, Ed.D. has more than 25 years of experience in the development and delivery of health and human service programs. He has held senior leadership positions in the development of several innovative service systems including Medicare Shared Savings Program ACOs, a primary care provider network, several national managed behavioral health initiatives, and innovative community programming.

Dr. Ramsland recently served as chief executive officer at Redwood Community Health, a network of 17 community health centers, with over 40 sites in northern California. The organization provides primary care, behavioral health and oral health to over 240,000 patients each year. While at Redwood he managed the implementation of an ACO, a capitated Medicaid managed care contract, and a pay-for-performance quality improvement program.

Prior to this, he was the executive director of Buckelew Programs, a leading provider of community-based, recovery-oriented behavioral health programs in Northern California. The organization provides supported housing and employment, and recovery supports, as well as two social enterprise businesses.

Dr. Ramsland was previously vice president and practice leader for United Behavioral Health’s Public Sector Practice (now Optum).   In that role, he analyzed opportunities and implemented strategies to expand public sector business – and collaborated with executive leadership at United to design and build organizational capabilities in public sector behavioral health, disease management, and consumer-directed care to support revenue growth.

In addition to his work with Optum, Dr. Ramsland also served as the chief development officer and Public Sector President for Comprehensive Behavioral Care, and as vice president, Government Programs, for ValueOptions. He has worked with government policy leaders throughout the nation to develop new, recovery-oriented approaches to delivering behavioral health and integrated medical services. He was also the Chief Executive Officer of a community mental health center, SERV Behavioral Health in New Jersey.

Dr. Ramsland earned a Doctoral Degree in Psychology from Rutgers University, a Master’s Degree in Psychology from Duquesne University, and a Bachelor’s Degree in Psychology and English from Trinity College.


Outpatient Mental Health Programs: How To Develop A Sustainable Model

Breakout Session

In markets with declining revenues and margins, increasing demand for performance measurement, and greater fiscal accountability, organizations are finding that their finance departments need new competencies for success, along with more robust information systems to support business decisionmaking. In this important session, we will review the financial best practices mental health organizations need to succeed in a competitive market, and discuss how to apply financial modeling tools in your organization.

Joseph P. Naughton-Travers, EdM

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.


Crowdsourcing: Uber Brainstorms That Drive Innovation In Behavioral Healthcare

Knowledge Partner

Sponsored By The Echo Group

Crowdsourcing occurs throughout many industries, so why not health and human services? Recently, provider organizations and technology vendors in the health and human services industry have recognized the importance of crowdsourcing for clinical and technology innovations.  Crowdsourcing among provider organizations is becoming critical for sharing behavioral health concepts, innovations, and trends related to technology, strategic planning, and outcome performance. This model of sharing information among behavioral health providers and technology vendors leads to improvements in behavioral health technologies, services delivered, and performance outcomes achieved. During this session, attendees will:

  • Understand the crowdsourcing concept
  • Learn how to use crowdsourcing to develop new service lines in health and human services
  • Hear a crowdsourcing case study from Alexander Youth Network

Carolyn Spence

Carolyn Spence is the Chief Information Officer with Alexander Youth Network, an organization in North Carolina providing an array of child mental health services in 24 locations.  Carolyn has been with the organization for 19 years using skills in clinical case management, administration, billing, authorizations and most recently EHR development and implementation. The foundation of her success is partnerships with the clinical and IT staff, interdisciplinary teamwork, relationships with technology vendors. These partnerships combined with Carolyn’s dedication and gift for innovation have produced improved efficiency and effectiveness of systems and processes throughout the organization.

Jennifer Greene

Jennifer Greene is the Vice President, Performance Improvement at Alexander Youth Network, an organization in North Carolina providing an array of child mental health services in 24 locations. Jennifer is a licensed clinical social worker with 28 years of experience in child mental health. Her roles at AYN have included child therapist, program director, and vice president of behavioral health; she currently serves as Vice President for Performance Improvement, leading efforts in Joint Commission accreditation, corporate compliance, risk management, outcomes and quality improvement.  The foundation of her success lies in collaboration with programs, balance between compliance and efficiency, and commitment to blending clinical and business needs.

How To Move From Idea To Action: A Guide To Building Successful Partnerships With Managed Care Organizations

Breakout Session

Across the country, managed care organizations are successfully delivering treatment services to large populations and doing it in a way that saves states significant sums of money. These demonstrated savings show that value-based reimbursement and managed care arrangements aren’t going anywhere, which means that executives of provider organizations must find a way to position themselves to work closely with managed care companies. How? By developing relationships with the payers in your market, considering what metrics they are tied to and how you can help them to meet their performance requirements, discussing how you can align programs and services with the goals of the payers and health plans in your market, and providing data that proves your service lines can achieve both high quality outcomes and lower costs. In this crucial session, we will discuss ways to demonstrate your organization’s value and review how to develop successful partnerships with payers in a value-based market.

Steve Ramsland, Ed.D.

Steven Ramsland, Ed.D. has more than 25 years of experience in the development and delivery of health and human service programs. He has held senior leadership positions in the development of several innovative service systems including Medicare Shared Savings Program ACOs, a primary care provider network, several national managed behavioral health initiatives, and innovative community programming.

Dr. Ramsland recently served as chief executive officer at Redwood Community Health, a network of 17 community health centers, with over 40 sites in northern California. The organization provides primary care, behavioral health and oral health to over 240,000 patients each year. While at Redwood he managed the implementation of an ACO, a capitated Medicaid managed care contract, and a pay-for-performance quality improvement program.

Prior to this, he was the executive director of Buckelew Programs, a leading provider of community-based, recovery-oriented behavioral health programs in Northern California. The organization provides supported housing and employment, and recovery supports, as well as two social enterprise businesses.

Dr. Ramsland was previously vice president and practice leader for United Behavioral Health’s Public Sector Practice (now Optum).   In that role, he analyzed opportunities and implemented strategies to expand public sector business – and collaborated with executive leadership at United to design and build organizational capabilities in public sector behavioral health, disease management, and consumer-directed care to support revenue growth.

In addition to his work with Optum, Dr. Ramsland also served as the chief development officer and Public Sector President for Comprehensive Behavioral Care, and as vice president, Government Programs, for ValueOptions. He has worked with government policy leaders throughout the nation to develop new, recovery-oriented approaches to delivering behavioral health and integrated medical services. He was also the Chief Executive Officer of a community mental health center, SERV Behavioral Health in New Jersey.

Dr. Ramsland earned a Doctoral Degree in Psychology from Rutgers University, a Master’s Degree in Psychology from Duquesne University, and a Bachelor’s Degree in Psychology and English from Trinity College.

Outpatient Mental Health Programs: How To Develop A Sustainable Model

Breakout Session

In markets with declining revenues and margins, increasing demand for performance measurement, and greater fiscal accountability, organizations are finding that their finance departments need new competencies for success, along with more robust information systems to support business decisionmaking. In this important session, we will review the financial best practices mental health organizations need to succeed in a competitive market, and discuss how to apply financial modeling tools in your organization.

Joseph P. Naughton-Travers, EdM

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

Crowdsourcing: Uber Brainstorms That Drive Innovation In Behavioral Healthcare

Knowledge Partner

Sponsored By The Echo Group

Crowdsourcing occurs throughout many industries, so why not health and human services? Recently, provider organizations and technology vendors in the health and human services industry have recognized the importance of crowdsourcing for clinical and technology innovations.  Crowdsourcing among provider organizations is becoming critical for sharing behavioral health concepts, innovations, and trends related to technology, strategic planning, and outcome performance. This model of sharing information among behavioral health providers and technology vendors leads to improvements in behavioral health technologies, services delivered, and performance outcomes achieved. During this session, attendees will:

  • Understand the crowdsourcing concept
  • Learn how to use crowdsourcing to develop new service lines in health and human services
  • Hear a crowdsourcing case study from Alexander Youth Network

Carolyn Spence

Carolyn Spence is the Chief Information Officer with Alexander Youth Network, an organization in North Carolina providing an array of child mental health services in 24 locations.  Carolyn has been with the organization for 19 years using skills in clinical case management, administration, billing, authorizations and most recently EHR development and implementation. The foundation of her success is partnerships with the clinical and IT staff, interdisciplinary teamwork, relationships with technology vendors. These partnerships combined with Carolyn’s dedication and gift for innovation have produced improved efficiency and effectiveness of systems and processes throughout the organization.

Jennifer Greene

Jennifer Greene is the Vice President, Performance Improvement at Alexander Youth Network, an organization in North Carolina providing an array of child mental health services in 24 locations. Jennifer is a licensed clinical social worker with 28 years of experience in child mental health. Her roles at AYN have included child therapist, program director, and vice president of behavioral health; she currently serves as Vice President for Performance Improvement, leading efforts in Joint Commission accreditation, corporate compliance, risk management, outcomes and quality improvement.  The foundation of her success lies in collaboration with programs, balance between compliance and efficiency, and commitment to blending clinical and business needs.


3:15 pm - 4:00 pm CT

Refresh & Recharge Ice Cream Break In The Institute Exhibit Hall

Networking

Sponsored By Genoa, a QoL Healthcare Company

Take a break from the day’s sessions during this networking break, sponsored by Genoa, a QoL Healthcare Company. Spend this time in the exhibit hall networking with speakers and colleagues while enjoying a “create your own” ice cream sundae bar with all the toppings! Fresh chocolate chip cookies and assorted drinks will also be available for attendees.

Refresh & Recharge Ice Cream Break In The Institute Exhibit Hall

Networking

Sponsored By Genoa, a QoL Healthcare Company

Take a break from the day’s sessions during this networking break, sponsored by Genoa, a QoL Healthcare Company. Spend this time in the exhibit hall networking with speakers and colleagues while enjoying a “create your own” ice cream sundae bar with all the toppings! Fresh chocolate chip cookies and assorted drinks will also be available for attendees.


4:00 pm - 5:00 pm CT

What Are The Challenges To Innovation In Serving Complex Consumers? A Town Hall Discussion On Overcoming The Barriers To Change

Plenary Address

Change in general, and innovation in particular, is hard. Many executive teams are on the right path adopting best practice models for strategy development, but thinking outside the box to solve strategic issues like diversification of funding streams, fueling growth to achieve economies of scale, and developing coordinated care models is a great challenge that demands innovation in management models, in technology, and in service lines. How do you structure your organization so innovation is the routine – and not the exception? Success in this market will belong to the leadership teams that can identify disruptive opportunities and develop strategies for financially viable programs and service lines. Join us for this town hall discussion session focused on overcoming the barriers to change and moving innovation from idea to market.

Joseph P. Naughton-Travers, EdM

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

Bruce C. Nisbet, LMSW, DFNAP

Bruce C. Nisbet, LMSW, DFNAP is President and CEO of Spectrum Human Services, a large not-for-profit community mental health agency with diverse treatment, crisis intervention and recovery-oriented programs serving Western New York. In addition, he is President of Health Home Partners of WNY, LLC, a joint venture of Spectrum, the Catholic Health System, and Evergreen Health which together provide intensive State designated Health Home care coordination services to high need, high cost Medicaid recipients in three counties. Prior to Spectrum Nisbet brings thirty years of experience developing, implementing and administering treatment programs for children, adolescents and their families. In 2013 the members of the National Academies of Practice, an organization chartered by Congress and whose members advise Congress on national health care policy, elected Nisbet a member and Distinguished Fellow of the Academies. He is a board member of New York Council for Community Behavioral Health Care as well as founder and Past President of the New York State Coalition of 853 Schools. He sits on the editorial boards of Best Practices in Mental Health and the Journal of Evidence- Based Social Work, and his scholarly interests and publications include the effects of organizational culture and climate on the adoption of evidence-based interventions as well as care coordination strategies facilitating an individual’s mental health recovery goals.


5:00 pm - 6:00 pm CT

Networking Reception In The Institute Exhibit Hall

Networking

Wrap up Day One of the institute with an exclusive networking reception in the Institute Exhibit Hall, courtesy of OPEN MINDS. During this time, you will be able to continue your discussions from the day’s sessions with our speakers and network with your fellow attendees.


7:00 am - 8:00 am CT

Executive Networking Breakfast In The Institute Exhibit Hall

Networking

Jump start your morning with breakfast in the Exhibit Hall, sponsored by our event Networking Partners. Take this time to review our agenda for the day and meet new people - you never know what doors may open when you take the time to network with your peers.


8:00 am - 9:00 am CT

Taking Risks, Finding Rewards: The Ochsner Accountable Care Organization Strategy

Plenary Address

In a market increasingly driven by value-based care, provider organizations have established accountable care organizations to provide higher quality care to consumers and to slow health care cost growth. ACOs are driving progress in the way care is provided by improving the coordination and integration of health care and the health of consumers, especially those consumers with chronic and complex conditions. Ochsner Health System, Louisiana’s largest non-profit, academic, healthcare system, has made an ongoing commitment to innovation with their increasing use of predictive analytics and care modeling. In this exciting session, Victoria McGhee Smith, M.D., Section Head for Primary Care-Kenner Region & Site Lead for St. Charles Parish Hospital at Ochsner Health System, will discuss Ochsner’s current population health management initiatives, where they are headed in the future, and how community-based provider organizations fit into that picture.

Victoria McGhee Smith, M.D.

Dr. Victoria McGhee Smith serves as the Section Head for Primary Care in the Kenner region of Ochsner Health System and site lead for St. Charles Parish Hospital. She is the former Medical Director of Ochsner Physician Partners, a clinical integration network linking more than 1200 independent and Ochsner-employed physicians in collaboration to improve the quality and efficiency of health care for patients in Louisiana and Mississippi. Dr. Smith has spoken on clinical integration at medical management events.

Over the course of her medical career, Dr. Smith has worked as a solo private practitioner and served as an Assistant Professor in the Department of Family Medicine at Meharry Medical College. Dr. Smith earned her undergraduate degree in New Eastern Languages and Civilizations from Yale University, medical degree from Harvard Medical School and residency in Family Medicine at the LSU Health Sciences Center-New Orleans / Kenner Regional Medical Center.


9:15 am - 10:30 am CT


Are Health Homes Working? The Payer Perspective

Breakout Session

Lots of state Medicaid plans have moved ahead with health homes. As of March 2016, 17 states and the District of Columbia had adopted Medicaid health homes and another two have started the design and approval process for implementing health homes in their states. This is a trend that we expect to continue, as more states look to medical and health homes as their preferred model of care coordination. This adds up to lots of activity, and lots of spending. The big question is, are health homes working? In this session, we’ll hear from states that have successfully implemented health homes – and discuss their challenges, their outcomes, and their plans for the future.


Building An Innovation Strategy: A Discussion With Dr. Victoria McGhee Smith

Breakout Session

As a follow-up to this morning’s keynote presentation, Victoria McGhee Smith, M.D., Section Head for Primary Care-Kenner Region and Site Lead for St. Charles Parish Hospital at Ochsner Health System, will answer attendee questions and share an insider’s perspective on coordinating care for consumers with chronic conditions and complex support needs. In this important session, Dr. McGhee Smith will discuss her personal experience managing accountable care arrangements and clinical integration for the Louisiana-based health system committed to improving the quality and efficacy of care and reducing the rate of rising cost of care over time.

Victoria McGhee Smith, M.D.

Dr. Victoria McGhee Smith serves as the Section Head for Primary Care in the Kenner region of Ochsner Health System and site lead for St. Charles Parish Hospital. She is the former Medical Director of Ochsner Physician Partners, a clinical integration network linking more than 1200 independent and Ochsner-employed physicians in collaboration to improve the quality and efficiency of health care for patients in Louisiana and Mississippi. Dr. Smith has spoken on clinical integration at medical management events.

Over the course of her medical career, Dr. Smith has worked as a solo private practitioner and served as an Assistant Professor in the Department of Family Medicine at Meharry Medical College. Dr. Smith earned her undergraduate degree in New Eastern Languages and Civilizations from Yale University, medical degree from Harvard Medical School and residency in Family Medicine at the LSU Health Sciences Center-New Orleans / Kenner Regional Medical Center.


Emerging Models, Complex Consumers: Innovative Approaches To Serving The IDD Population

Breakout Session

Are Health Homes Working? The Payer Perspective

Breakout Session

Lots of state Medicaid plans have moved ahead with health homes. As of March 2016, 17 states and the District of Columbia had adopted Medicaid health homes and another two have started the design and approval process for implementing health homes in their states. This is a trend that we expect to continue, as more states look to medical and health homes as their preferred model of care coordination. This adds up to lots of activity, and lots of spending. The big question is, are health homes working? In this session, we’ll hear from states that have successfully implemented health homes – and discuss their challenges, their outcomes, and their plans for the future.

Building An Innovation Strategy: A Discussion With Dr. Victoria McGhee Smith

Breakout Session

As a follow-up to this morning’s keynote presentation, Victoria McGhee Smith, M.D., Section Head for Primary Care-Kenner Region and Site Lead for St. Charles Parish Hospital at Ochsner Health System, will answer attendee questions and share an insider’s perspective on coordinating care for consumers with chronic conditions and complex support needs. In this important session, Dr. McGhee Smith will discuss her personal experience managing accountable care arrangements and clinical integration for the Louisiana-based health system committed to improving the quality and efficacy of care and reducing the rate of rising cost of care over time.

Victoria McGhee Smith, M.D.

Dr. Victoria McGhee Smith serves as the Section Head for Primary Care in the Kenner region of Ochsner Health System and site lead for St. Charles Parish Hospital. She is the former Medical Director of Ochsner Physician Partners, a clinical integration network linking more than 1200 independent and Ochsner-employed physicians in collaboration to improve the quality and efficiency of health care for patients in Louisiana and Mississippi. Dr. Smith has spoken on clinical integration at medical management events.

Over the course of her medical career, Dr. Smith has worked as a solo private practitioner and served as an Assistant Professor in the Department of Family Medicine at Meharry Medical College. Dr. Smith earned her undergraduate degree in New Eastern Languages and Civilizations from Yale University, medical degree from Harvard Medical School and residency in Family Medicine at the LSU Health Sciences Center-New Orleans / Kenner Regional Medical Center.

Emerging Models, Complex Consumers: Innovative Approaches To Serving The IDD Population

Breakout Session

10:45 am - 12:00 pm CT


Take Your Marketing Online: Using New Digital Marketing Strategies To Your Advantage

Breakout Session

Having a contract with a managed care company is no longer enough. With health care reform creating more choices for consumers, the effectiveness of a provider organization's website and "online presence" (ranking, reputation, social media buzz, etc.) is more important than ever. Regardless of whether you are trying to draw in new consumers or build long-lasting relationships with existing consumers, your "online brand" (how you're being perceived online) will be a determining factor in your success. Join us for this interactive session where we explore best practices in online consumer marketing and social media and hear from a health and human service provider organization doing it right.

Timothy Snyder, Jr.

Timothy G. Snyder, Jr. brings a unique combination of marketing, business development, and online media expertise to OPEN MINDS. Since joining our team in 2008, Mr. Snyder has led over twenty strategic marketing and sales-focused projects, including comprehensive product launch initiatives, corporate re-branding/positioning projects, and website/online marketing programs for some of the largest and most influential pharmaceutical and technology organizations in the industry. In addition to his work in the consulting practice, Mr. Snyder currently oversees the marketing, public relations, and sales divisions of OPEN MINDS.

Prior to his current position, Mr. Snyder served as OPEN MINDS Vice President Of Marketing. During this time he was led the successful launch of multiple new product offerings, the re-design of the OPEN MINDS website, and the launch of PsychU.org – a free online community and resource center for professionals in the mental health community.

Mr. Snyder is a 2008 graduate of the AACSB Internationally accredited John L. Grove College of Business at Shippensburg University of Pennsylvania, where he earned a Bachelor’s Degree in both Marketing Communications and Business Management.


When You’ve Seen One Health Home, You’ve Seen One Health Home: The Provider Perspective On Health Homes

Breakout Session

Provider organizations are an essential key to making the health home concept work in any state. Yet successfully navigating this new system can be a challenge for even the most advanced provider – the process of creating and joining a health home requires organizations to add a variety of new processes, track new metrics, and manage new populations in ways that most haven't before. During this exciting session, we will discuss the challenges and opportunities of operating a health home from provider organizations that have been there – from staffing and reimbursement, to treatment models and care coordination.

Take Your Marketing Online: Using New Digital Marketing Strategies To Your Advantage

Breakout Session

Having a contract with a managed care company is no longer enough. With health care reform creating more choices for consumers, the effectiveness of a provider organization's website and "online presence" (ranking, reputation, social media buzz, etc.) is more important than ever. Regardless of whether you are trying to draw in new consumers or build long-lasting relationships with existing consumers, your "online brand" (how you're being perceived online) will be a determining factor in your success. Join us for this interactive session where we explore best practices in online consumer marketing and social media and hear from a health and human service provider organization doing it right.

Timothy Snyder, Jr.

Timothy G. Snyder, Jr. brings a unique combination of marketing, business development, and online media expertise to OPEN MINDS. Since joining our team in 2008, Mr. Snyder has led over twenty strategic marketing and sales-focused projects, including comprehensive product launch initiatives, corporate re-branding/positioning projects, and website/online marketing programs for some of the largest and most influential pharmaceutical and technology organizations in the industry. In addition to his work in the consulting practice, Mr. Snyder currently oversees the marketing, public relations, and sales divisions of OPEN MINDS.

Prior to his current position, Mr. Snyder served as OPEN MINDS Vice President Of Marketing. During this time he was led the successful launch of multiple new product offerings, the re-design of the OPEN MINDS website, and the launch of PsychU.org – a free online community and resource center for professionals in the mental health community.

Mr. Snyder is a 2008 graduate of the AACSB Internationally accredited John L. Grove College of Business at Shippensburg University of Pennsylvania, where he earned a Bachelor’s Degree in both Marketing Communications and Business Management.

When You’ve Seen One Health Home, You’ve Seen One Health Home: The Provider Perspective On Health Homes

Breakout Session

Provider organizations are an essential key to making the health home concept work in any state. Yet successfully navigating this new system can be a challenge for even the most advanced provider – the process of creating and joining a health home requires organizations to add a variety of new processes, track new metrics, and manage new populations in ways that most haven't before. During this exciting session, we will discuss the challenges and opportunities of operating a health home from provider organizations that have been there – from staffing and reimbursement, to treatment models and care coordination.

A Guide To Being Acquired: Why Becoming Part Of A Larger Organization May Be The Right Move

Breakout Session

Is being acquired the right tactic to achieve your strategic goals? Economies of scale and organizational size are an integral part of strategy for health and human service organizations. The question – how to develop a merger and acquisition plan that makes your organizational strategy successful. In this timely session, we will discuss the process of deciding to become part of a larger organization, the challenges of making an acquisition work, and what happens after you’ve become part of a bigger and more diverse organization.

Joseph P. Naughton-Travers, EdM

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

Anne Tyree, MPA, CFRE

Anne Tyree, MPA, CFRE, is Vice President Marketing & Business Development for Centerstone’s Illinois affiliate, serving 17,000 individuals and employing 350 staff. In this role she develops strategic marketing and business initiatives for one of Illinois' largest behavioral health providers. She also serves as the organization’s policy advocate. Tyree has extensive experience in online and referral marketing, strategic business planning, business development, public relations, nonprofit fundraising, capital project planning and funding, and supportive housing development. Anne received her BA from UIC and her MPA with an emphasis on health care from APU, both magna cum laude. She is Vice President for the Community Behavioral Healthcare Association of Illinois, serves on the Madison County CSBG Advisory Group, and served on the Governor’s Task Force for Supportive Housing, and the Madison County Illinois Continuum of Care. Born and raised in Chicago, Anne now lives in rural Jersey County in Southwestern Illinois.


A Guide To Being Acquired: Why Becoming Part Of A Larger Organization May Be The Right Move

Breakout Session

Is being acquired the right tactic to achieve your strategic goals? Economies of scale and organizational size are an integral part of strategy for health and human service organizations. The question – how to develop a merger and acquisition plan that makes your organizational strategy successful. In this timely session, we will discuss the process of deciding to become part of a larger organization, the challenges of making an acquisition work, and what happens after you’ve become part of a bigger and more diverse organization.

Joseph P. Naughton-Travers, EdM

Joseph P. Naughton-Travers, EdM, Senior Associate, has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Mr. Naughton-Travers brings to OPEN MINDS a broad range of experiences in private and public sector delivery of behavioral health and social services. He started his career as a behavioral health clinician, working in both child welfare and community mental health clinic settings. Subsequently, Mr. Naughton-Travers held a senior business operations management position for a psychiatric hospital system and its community mental health clinics.  Later, he was vice president of a firm specializing in information systems and billing and receivables management for community-based mental health programs.

Since joining OPEN MINDS, Mr. Naughton-Travers has developed business solutions for provider and professional organizations, state and county government, technology companies, and venture capital firms. His primary areas of expertise include strategic planning and metrics-based management, electronic health record (EHR) and technology selection and implementation, operations improvement, and corporate compliance. For the past decade, over half his consulting practice has focused on aiding organizations in technology selection and implementation, including all aspects of strategic technology planning, functional specifications development, request for proposal development, vendor selection, and contracting.

He has written numerous articles, including “Winning the Human Resource Wars: Tried, True and New Strategies for Behavioral Health and Social Service Organizations,” “Five Pillars of Management Competency,” “Data Driven Decision Making: Moving to an Organizational Measurement Culture,” “Survival of the Smartest: What is Your Organization’s Information Literacy IQ?,” and “Strategic Human Resource Management: Aligning Compensation with Employee Performance and Organizational Strategy.” Mr. Naughton-Travers is also a nationally recognized speaker, having conducted hundreds of executive and professional executive training events around the nation.

Mr. Naughton-Travers received his Bachelor’s degree from Miami University of Ohio and his Masters’ of Education in Counseling Psychology from Boston University.

Anne Tyree, MPA, CFRE

Anne Tyree, MPA, CFRE, is Vice President Marketing & Business Development for Centerstone’s Illinois affiliate, serving 17,000 individuals and employing 350 staff. In this role she develops strategic marketing and business initiatives for one of Illinois' largest behavioral health providers. She also serves as the organization’s policy advocate. Tyree has extensive experience in online and referral marketing, strategic business planning, business development, public relations, nonprofit fundraising, capital project planning and funding, and supportive housing development. Anne received her BA from UIC and her MPA with an emphasis on health care from APU, both magna cum laude. She is Vice President for the Community Behavioral Healthcare Association of Illinois, serves on the Madison County CSBG Advisory Group, and served on the Governor’s Task Force for Supportive Housing, and the Madison County Illinois Continuum of Care. Born and raised in Chicago, Anne now lives in rural Jersey County in Southwestern Illinois.


12:00 pm - 12:30 pm CT

Raffle Prize Drawing & Beignet Break In The Institute Exhibit Hall

Networking

Join us for the raffle prize drawing & beignets before we break for lunch.  You must be present to win any of the fabulous prizes!

Enjoy a New Orleans tradition, beignets, during this break sponsored by Guardian Solutions.

And take the opportunity to network with our exhibitors and sponsors - they will be packing up after the lunch break.

Raffle Prize Drawing & Beignet Break In The Institute Exhibit Hall

Networking

Join us for the raffle prize drawing & beignets before we break for lunch.  You must be present to win any of the fabulous prizes!

Enjoy a New Orleans tradition, beignets, during this break sponsored by Guardian Solutions.

And take the opportunity to network with our exhibitors and sponsors - they will be packing up after the lunch break.


12:30 pm - 1:45 pm CT

Invitation-Only Lunch Sponsored by Core Solutions, Inc.

Networking

Complimentary lunch included during presentation.

Product Vs. Platform - Why An EHR Platform Can Better Prepare Your Organization For Future Policy Changes

Should you treat an Electronic Health Record as an application that provides all necessary functionality out of the box, or rather as a platform that enables additional functionality? Almost anyone who has had the chance to implement, or at least demo, more than one EHR knows it is not simply an application, and there are numerous challenges that come with that assumption. In this session, we will discuss these challenges, the differences between EHR products vs. EHR platforms and how an EHR platform, such as Core’s Cx360, is designed to help your organization meet the demands of the ever-changing healthcare landscape.

Ravi Ganesan

When Ravi Ganesan started Core Solutions nearly a decade ago, he began the venture as a developer of custom solutions for select organizations in behavioral health and human services. Since then, he has used his passion for entrepreneurship and a rich background in consulting and software development to grow the company into a premier provider for clients of all types and sizes across the country.
Prior to founding the company, Ravi was a systems architect and software developer with Management Concepts, Inc., an IT consulting firm. Before this, Ravi launched his career in the Greater Philadelphia region at New York Life, the nation’s oldest and largest mutual life insurance company. While there, he established a technical assistance program initially developed to help insurance agents integrate technology into their businesses, which evolved to include business consulting, marketing and related support activities.
Ravi received his M.B.A. from St. Joseph’s University in Philadelphia.


12:30 pm - 2:00 pm CT

Lunch Break

Networking

Lunch On Your Own


2:00 pm - 3:15 pm CT


Engaging Consumers To Improve Outcomes: Bringing Patient Engagement To Population Health

Breakout Session

As both care management and service provider organizations see more pressure to improve outcomes, the importance of engaging consumers in their own care is increasing. The ability of health and human service organizations to develop a connection with consumers is key to competitiveness, and evidence shows that increased engagement in care can improve quality of life and well-being, and increase medication adherence. In this essential session, we will review strategies that organizations can use to improve health outcomes through patient engagement and hear from some organizations operating successful programs across the country.

Nancy Ruddy, Ph.D.

Coming Soon!

Carole Taylor, RN, MSN

Carole Taylor, RN, MSN, Clinical Nurse Specialist, is the Chief Clinical Officer (CCO), of Community Care Behavioral Health Organization, part of the UPMC Insurance Services Division. She is responsible for all clinically related functions of Community Care including care management, quality, complaints and grievances, and customer services operations.  In this role, Ms. Taylor is responsible for ensuring that all clinically related team members respond with professional clinical expertise, and do so promptly, effectively and courteously to all requests and inquiries from members, families, providers and the public.  As the CCO, Ms. Taylor is also responsible for the development and implementation of policies and procedures pertaining to Care Management, Quality and Customer Services Department functions and for monitoring operations consistent with those policies.  Ms. Taylor has been responsible for the implementation of all contracts from a clinical perspective in Pennsylvania and New York.

Prior to coming to Community Care, Ms. Taylor was Vice President of Patient Services and Quality Management for a private behavioral health managed care carve-out company, managing both Medicaid and commercial contracts.  She has over 40 years experience, including community mental health experience in a rural area providing program development, outreach, case management and inpatient treatment.

She has also practiced as a clinical psychotherapist for 20 years.  Ms. Taylor has been on faculty at the University of Pittsburgh School of Nursing, Waynesburg College and Community College of Allegheny County, and has written publications for training books for advanced practice nurses in the era of managed care. She has done extensive  conference presentations both regionally and nationally, particularly about member engagement for those who are at high risk for serious mental illness.

Making Integrated Service Delivery A Financial Reality: Key Models For Integration With Primary Care

Breakout Session

Behavioral health organizations across the country are developing a number of initiatives to better meet the needs of clients via the integration of primary and behavioral health care. However, in an era when everyone in health care is talking about integration, few organizations have been able to master the process. In this exciting session, we will review several organizations’ paths to integration, the service delivery models they have created, how they work with payers under their models, and their advice for other provider organizations considering how to expand their practices into primary care.

Engaging Consumers To Improve Outcomes: Bringing Patient Engagement To Population Health

Breakout Session

As both care management and service provider organizations see more pressure to improve outcomes, the importance of engaging consumers in their own care is increasing. The ability of health and human service organizations to develop a connection with consumers is key to competitiveness, and evidence shows that increased engagement in care can improve quality of life and well-being, and increase medication adherence. In this essential session, we will review strategies that organizations can use to improve health outcomes through patient engagement and hear from some organizations operating successful programs across the country.

Nancy Ruddy, Ph.D.

Coming Soon!

Carole Taylor, RN, MSN

Carole Taylor, RN, MSN, Clinical Nurse Specialist, is the Chief Clinical Officer (CCO), of Community Care Behavioral Health Organization, part of the UPMC Insurance Services Division. She is responsible for all clinically related functions of Community Care including care management, quality, complaints and grievances, and customer services operations.  In this role, Ms. Taylor is responsible for ensuring that all clinically related team members respond with professional clinical expertise, and do so promptly, effectively and courteously to all requests and inquiries from members, families, providers and the public.  As the CCO, Ms. Taylor is also responsible for the development and implementation of policies and procedures pertaining to Care Management, Quality and Customer Services Department functions and for monitoring operations consistent with those policies.  Ms. Taylor has been responsible for the implementation of all contracts from a clinical perspective in Pennsylvania and New York.

Prior to coming to Community Care, Ms. Taylor was Vice President of Patient Services and Quality Management for a private behavioral health managed care carve-out company, managing both Medicaid and commercial contracts.  She has over 40 years experience, including community mental health experience in a rural area providing program development, outreach, case management and inpatient treatment.

She has also practiced as a clinical psychotherapist for 20 years.  Ms. Taylor has been on faculty at the University of Pittsburgh School of Nursing, Waynesburg College and Community College of Allegheny County, and has written publications for training books for advanced practice nurses in the era of managed care. She has done extensive  conference presentations both regionally and nationally, particularly about member engagement for those who are at high risk for serious mental illness.


3:15 pm - 4:00 pm CT

Is Your Organization Innovation-Ready? How To Transform Innovation Into Strategic Advantage

Plenary Address

The health and human service industry doesn't have a great track record for adopting innovation. But if you are a manager, how do you get your customers and your own staff to embrace innovation? The ability not only to innovate – but to take innovation to successful scale is one of the hallmark competencies of organizations that will thrive in an environment that rewards adoption of the new and requires organizational risk. In this session, OPEN MINDS CEO Monica E. Oss will address the importance of innovation to strategy, the challenges (both external and internal) in the innovation adoption cycle, and the key elements to make adoption and rapid implementation possible in your market and in your organization.

Monica E. Oss

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.