The Convergence Of Technology & Crisis Management: Lessons Learned While Responding To A Pandemic & Planning What Your Organization Should Be Doing Right Now

Sponsored by Netsmart As the COVID19 pandemic continues to unfold, the needs of human service organizations have suddenly shifted. During a time of crisis, equipping staff with the technology they need is essential to not only continuing service delivery, but allowing providers to stay connected. This session will:

• Discuss how technology can be used to mitigate staffing difficulties during an emergency
• Illustrate how New York’s largest child and family organization transitioned to a virtual visit model without sacrificing efficiencies
• Analyze options to ensure security and compliance remain a high priority while staff work and deliver care virtually
• Explore tactics for maintaining staff engagement and mental health to combat physical distancing