1 Course Hour
Planning for growth and creating an individualized customer experience need to go hand-in-hand. Provider organizations who can wrap their hands around these strategic initiatives, while remaining flexible to the market forces, will seize competitive advantages. Join Monica Oss, Chief Executive Officer of OPEN MINDS, as she unpacks key institute takeaways and lays a foundation for consumer-centered care innovation.
This closing session will review the following:
- Strategic decision-making in turbulent markets
- Integrating digital tools into consumer service delivery
- Marketing for brand awareness and revenue growth