Sponsored By: 
In today’s digital era, behavioral health organizations have a unique opportunity to enhance the consumer experience while driving revenue growth. Eastern Shore Community Services Board (CSB) will share their strategic journey leveraging an integrated EHR and client experience platform to achieve both. Discover how their digital-first approach, centered around a robust client portal, has strengthened processes, fostered greater client engagement, and unlocked new avenues for revenue generation. This session will explore practical applications of telehealth, automated communication, and data-driven insights, demonstrating how an integrated technology strategy can lead to increased efficiency, a 50% reduction in no-show rates, increased revenue, and expanded service reach. Learn how Eastern Shore CSB is building a resilient and financially sustainable future by prioritizing digital client engagement and optimizing their virtual care offerings.
Key Objectives:
- Demonstrate how integrated client portals and virtual care solutions can be leveraged to boost revenue through enhanced digital engagement and expanded service reach.
- Illustrate how integrating virtual care and client experience tools within an EHR optimizes operational workflows, increases staff efficiency, and frees up resources for organizational growth.
- Provide a framework for building a resilient and financially sustainable behavioral health organization through the implementation of a digital-first strategy with integrated technology.