Kaiser’s Human Centered Approach To Strategic Care Innovation

Clinical innovation requires a fresh perspective and a deeper understanding of people to design meaningful health care solutions. At Kaiser Permanente, a human-centered approach to care transformation is helping their system strategically innovate and evolve to meet the demands of a changing landscape for its physician partners, workforce, and patients. By working to understand better the challenges facing people, including systemic barriers to receiving care, Kaiser is continually improving its care delivery and member experience. In this keynote presentation, learn how Kaiser’s approach is achieving improved outcomes through strategic innovations that reverberate at the local, regional, and national levels.